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jérômel4167313
jérômel4167313
Participant
February 6, 2018
Answered

Saving and opening errors Animate CC 2018 (Version 18.0.1 Build 115)

  • February 6, 2018
  • 1 reply
  • 365 views

Hello guys,

I'm slowly driving crazy.

I'm creating HTML5 banners using Animate CC on Mac OSX (High Sierra 10.13.3).

Whenever i'm starting a fresh file, i can work for 30mn without any issue, saving many times… when comes the moment, i cannot save anymore my file. i have this error message, indicating an error occured while saving, and i should try save it elswhere. From here, the file is f…ed up. I cannot save it anywhere else nor open it again, nor work on a backup i made myself (because, it can occurs at anytime).

It looks like errors occurs whenever i'm trying to import SVG or copy paste some stuff from Illustrator.

So please, as anyone here have heard, experienced, or solve the problem?

Don't wonder why guys are switching to Google WebDesigner…

Thank you all for your answers!

    This topic has been closed for replies.
    Correct answer kglad

    1. save with increasing version number so you don't loose any significant work.

    2. reset your preferences -

      http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 6, 2018

    1. save with increasing version number so you don't loose any significant work.

    2. reset your preferences -

      http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

        (or remove Win:  C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and

                                      C\Users\<username>\AppData\Roaming\Adobe\Animate\2017\

                            Mac:   /Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and

                                        /Users/<username>/Library/Preferences/Adobe/Animate/2017/)

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