Skip to main content
C
christscicluna
Participant
July 7, 2020
Question

screen turns black with a blank pop up window

  • July 7, 2020
  • 1 reply
  • 1139 views

After around 2 hours of using animate, the canvas turns black, and every panel I hover on turns black as well. Then if I try to click on anything, I get a blank pop up window. If I press enter, the blank pop up disappears and reappears. The only way to close to the software is with the task manager.

 

I already tried resetting the preferences, graphic card drivers are up to date, formatted windows and reinstalled the software.

 

 

      This topic has been closed for replies.

      1 reply

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 8, 2020

      did you confirm you successfuly reset your prefences? if so, how did you confirm?

      C
      christsciclunaAuthor
      Participant
      July 15, 2020

      while I don't remember exactly, I followed along the instructions with customer care. Then later an adobe technician did it again for me trough remote access.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 15, 2020

      then uninstall animate using the cc app (including preferences if asked)

      restart your computer

      reinstall using the cc app

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices