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lonneym44219927
Participant
August 17, 2021
Question

Surface Pro 7: Pen Double Tap is very inconsistent in Adobe Animate

  • August 17, 2021
  • 3 replies
  • 550 views

I have just set up Adobe Animate (and some other art/animation programs) on my brand new Surface Pro 7 (i7/16GB). My pen arrived this morning and I have just started diving into the programs to test functionality, and almost immediately encountered an issue.

 

Double tapping the pen in Adobe Animate only seems to register 1 out of every several tries. This happens when trying to enter and exit symbols, and also on layer text renaming.

Has anyone else encountered this? This did not happen on my previous machine (Surface Pro 2) nor did it happen on a trial Surface Pro 2017 from a few years ago.

 

General clicking and menu navigation seems fine, and outside Adobe Animate, I have not encountered any problems. I'm able to enter folders in File Explorer without issue, and can double tap to rename layers in ToonBoom perfectly fine as well.

 

Has anyone else encountered this and found a solution? Please let me know. Thanks in advance!

    This topic has been closed for replies.

    3 replies

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    romchess
    Participant
    July 28, 2024

    I solved this problem for myself. When I need to double tap, I use my finger on the screen. That's the only way so far. I really hope that the problem can be fixed in the future.

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    lonneym44219927Author
    Participant
    July 28, 2024

    I don't have an active Adobe Animate account at the moment so I can't really verify or help with functionality at this moment. When animating, I mostly worked with a larger cintiq connected to my Surface, which worked flawlesly. There were a few occasions where I needed to take my work with me though, and I was able to manage pretty well just working on my SP7.  I don't recall futzing with anything to do that, so I likely had wintab turned on, and no pressure sensitivity. Most of the work I do is Symbol-based though, with a consistent line weight, so pressure sensitivity was a non-issue for that work.

     

    I do wish I could load up a scene to confirm right now, but that will probably have to wait until my next contract in September.

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      PozziToonsXtina
      Known Participant
      March 21, 2022

      I just got a surface pro 8 and having the same issue. Have you found a way to resolve this without losing pressure sensitivity?

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      lonneym44219927Author
      Participant
      August 17, 2021

      With enough playing around, I found this is related to the Wintab/Windows Ink setting.

      With Windows Ink selected, it takes several attempts to click into/out of a symbol by double tapping the pen, but you have pressure sensitivity.

      With Wintab Selected, clicking into and out of symbols functions as expected, but pressure sensitivity does not work.

      I filed a Bug Report with Adobe on this; I hope it can be fixed.

        _keyframer
        Community Expert
        _keyframerCommunity Expert
        Community Expert
        August 18, 2021

        Thanks for the follow up. I've been curious about the performance of the SP stylus. Hope the bug gets sorted out!

        Animator and content creator for Animate CC
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