Skip to main content
J
JD_Aric
Participant
September 9, 2020
Question

Tests are exporting with missing assets.

  • September 9, 2020
  • 1 reply
  • 402 views

Hello everyone,

 

I am experiencing an issue with testing my HTML5 Canvas project. What currently happens is when I test my scene for the first time after opening my file, it will test just fine. 

 

Open File 1: Frame 1: Test 1: Correct

 

 

But any time I test after the first time, some of my assets disappear. 

 

Open File 1: Frame 1: Test 2: Incorrect

This will even occur right after closing out of the working test and exectuting a test seconds later. Sometimes it will make different assets disappear during different test executions. 

 

Open File 2: Frame 1: Test 2: Incorrect

 

 

I could just keep closing and opening my file to make it work, but this will very much likely discourage any future development using Adobe Animate. I am not a programmer by trade, so I will need to do a lot of trial and error of my file, and this way of working around the issue isn't ideal. 

I'm wondering if anyone has experienced the same issue and could provide some assistance. I will provide any additional information if necessary.

Thank You!

Aric N.
Specs:

Intel(R) Xeon(R) CPU E5-2630 v3 @ 2.40GHz (2 processors)

64.0 GB RAM

GeForce GTX 1070

Dual Monitor

Accessing remote computer via Remote Desktop Connection

 

Adobe Animate CC 2019

All Tests export to Chrome. 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 9, 2020

in your publish settings make sure you've ticked export image assets,

 


if you have and the problem remains, reset your preferences -
https://helpx.adobe.com/animate/using/set-preferences.html

J
JD_AricAuthor
Participant
September 10, 2020

Hello,

Thank you for taking the time to reply. 

Unfortunately, my scene doesn't include any image file types whatsoever, so the setting appears to be greyed out. 

 

Then I also tried opening Animate while resetting my preferences holding ctrl+alt+shift, but it didn't seem to fix the problem. In fact, what happened was Animate couldn't detect the location of the network drives that I was trying to work from. 

So then I copied all of my project assets to my computer hard drive and tried again. Still, the problem persists. 

 

The last thing I would want to try is to copy all of my assets into a new scene. But if that method has worked for anoyone, I'd be willing to try it. 

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 10, 2020

update to animate 2020.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices