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ruiapolinario
ruiapolinario
Inspiring
Apr 7, 2022 1:18 PM UTC
Answered

Text in frame labels not readable

Hello everyone.

I just installed Animate and when I insert a frame label, the text is not readable.
It's the first time it has ever happened. Does anyone have a solution for this?

Thank you

 

 

 

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    ruiapolinario
    ruiapolinarioCorrect answer
    Inspiring
    Apr 8, 2022 3:07 PM UTC

    Thank you for your replys.

    It looks like it is a problem with my XP-Pen tablet monitor when it's connected to a mac.

    When it was connected to a PC this didn't happen.

    Go figure...

    Illustrator and animator since Macromedia Flash 2.0
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    6 replies

    ruiapolinario
    ruiapolinarioAuthorCorrect answer
    Inspiring
    Apr 8, 2022 3:07 PM UTC

    Thank you for your replys.

    It looks like it is a problem with my XP-Pen tablet monitor when it's connected to a mac.

    When it was connected to a PC this didn't happen.

    Go figure...

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    Illustrator and animator since Macromedia Flash 2.0
    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    Apr 7, 2022 8:47 PM UTC

    What about a uninstall and a reinstall?

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    ruiapolinario
    ruiapolinarioAuthor
    Inspiring
    Apr 8, 2022 9:34 AM UTC

    This is a clean install in a clean mac. I have already unsinstall and reinstall and still the problem persists...

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    Illustrator and animator since Macromedia Flash 2.0
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 8, 2022 2:43 PM UTC

    reset your preferences:

     

    1.assign (if none now exist) a custom keyboard shortcut:

    2.reset your preferences* (you should not give up on this until you've tried several times)

    3.confirm you were successful by checking your keyboard shortcut was reset

     

    if it's not, return to step 2

     

    if it is reset, check if the problem is resolved

     

    * press and hold Control+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) as you start Animate.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 7, 2022 2:29 PM UTC

    restart your computer and recheck.

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    ruiapolinario
    ruiapolinarioAuthor
    Inspiring
    Apr 7, 2022 4:37 PM UTC

    Already done that multiple times. Didn't work 😞

     

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    Illustrator and animator since Macromedia Flash 2.0
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