This update is a nightmare

Forum|Forum|7 years ago
October 18, 2018
5 replies
650 views

At least 40 crash in a day with the new update of animate, i can't work : the ide close when i cut copy, or duplicate a clip on the stage !! Can't work with that ! what can we do ? Core i7 with 16 gb Ram, i don´t understand... Crash with illustrator 2019 too... Help !

fatal bug

This topic has been closed for replies.

Correct answer Preran

Am not sure why this is happening, but am sorry that you have had this experience. Please reach out to our tech support team using this link Contact Customer Care and they will do their best to assist you.

You can also try the following meanwhile,

Recreate preferences: Re-create preferences

Do a clean install of Adobe Animate after uninstalling with the CC cleaner: Use the Creative Cloud Cleaner Tool to solve installation problems

Thanks,

Preran

_keyframer

Community Expert

We're simply not seeing a ton of this. I've been using the latest version for months on both platforms with little to no crashing. But as Preran mentioned, a full clean and reinstall should solve it. Sorry this has been a struggle for you.

Animator and content creator for Animate CC

johnminshall

Participant

Animate CC 2019 is totally unusable on both mac and pc at the moment. Why is there no announcement about this? Support on this forum are pretty much useless. For any one having issues simply roll back to the last stable (sic) release.

I was starting to lose my mind at one point with all the weird ass bugs.

Preran

Correct answer

Community Manager

Am not sure why this is happening, but am sorry that you have had this experience. Please reach out to our tech support team using this link Contact Customer Care and they will do their best to assist you.

You can also try the following meanwhile,

Recreate preferences: Re-create preferences

Do a clean install of Adobe Animate after uninstalling with the CC cleaner: Use the Creative Cloud Cleaner Tool to solve installation problems

Thanks,

Preran

C.AuclairAuthor

Participating Frequently

Hello,

Since the last update of animate cc, I have crashes regularly as soon as I duplicate objects on the scene or when I drop an object from the library on the scene... Re-creating the preferences doesn't work, I have to delete the folder c:\Users\myName\AppData\Roaming\Adobe\Adobe\animate so that the problem is fixed... temporarily, since I have to do the manipulation again every 2 or 3 days... Does anyone have any idea how to get me out of this? I uninstalled the old versions, uninstalled and reinstalled the new one, but nothing works...

Thank you in advance!