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Participant
April 1, 2021
Question

Trouble reopening Flash

  • April 1, 2021
  • 1 reply
  • 270 views

Hey there. Just thought I'd ask if anybody could pose a to my problem. 

Having terrible trouble actually trying to pay for Animate so I can use it again. I got it a while back, and it has been inactive for most of the year, and I hadn't any cash in my account, so I wasn't able to pay the monthly fee, so it basically disengaged. Now that I can, I can't seem to actually purchase it again. All my details are in place and correct, but no matter what I do, it seems to either not recognise the info, or just won't accept it. Any suggestions?  

 

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    1 reply

    Joseph Labrecque
    Community Expert
    Community Expert
    April 1, 2021

    Have you spoken with Adobe? 

    Participant
    April 1, 2021

    Can't seem to get through to em. 

    kglad
    Community Expert
    Community Expert
    April 2, 2021

    using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (= cryptic icon in the lower right)

    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human