Skip to main content
Participant
Jan 22, 2025 2:57 AM UTC
Question

trouble when downloading adobe animate from creative cloud.

My creative cloud window above:

My overall goal is to download the app adobe animate. It is already paided for and I had already hit install for the app. But I hit cancel download as my computer had to many things running and I just wanted to start the download again (it was only at 10% downloaded, and it had just worked so I wasn't worried). The screen has then just looked like this for about 4-5 hours now. I have tried quitting out of creative cloud entirely but nothing changes whatsoever, and always looks the same. (I am on a Macbook Air with the Sonoma 14.4 macOS). 

Thank you for any help or adivice you can give!

3 replies

kglad
Community Expert
Community Expert
Jan 22, 2025 3:01 AM UTC

reset the cc app. if that fails, restart your computer.

Translate
v_4766Author
Participant
Jan 29, 2025 9:32 PM UTC

thank youuuuu

Translate
kglad
Community Expert
Community Expert
Jan 29, 2025 9:40 PM UTC

you're welcome.

Translate