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Participant
November 19, 2018
Answered

trouble with exporting video

  • November 19, 2018
  • 1 reply
  • 422 views

hello everyone this is the first thing I have tried to animate and when I try and export it as a video in adobe animate cc it goes to adobe media encoder and I have the proper settings there but when I open it the image is all messed up but i have audio . I cant figure out what I am doing wrong if anyone has input it would be appreciated.

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    Correct answer Preran

    It's hard to figure what could be going wrong without looking at your file. I am guessing that this has got to do with the settings in AME.

    I suggest getting in touch with the tech support team Contact Customer Care​ They can take a look at your file and see what's going wrong.

    Thanks,

    Preran

    1 reply

    Preran
    PreranCorrect answer
    Legend
    November 21, 2018

    It's hard to figure what could be going wrong without looking at your file. I am guessing that this has got to do with the settings in AME.

    I suggest getting in touch with the tech support team Contact Customer Care​ They can take a look at your file and see what's going wrong.

    Thanks,

    Preran