Trying to open Color Library, causes Animate to crash

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When I try opening color library, the entire program crashes. Even if I put it in a closed tab with other things, but trying to open the entire tab causes it to crash.

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kglad

Community Expert

there is no color library, so what panel are you trying to open?

there's library panel, a cc library panel, a color panel and more:

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K

keilas42178512Author

Participating Frequently

It's the CC libraries. The entire program is wonky since I can't create new
files either.

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kglad

Community Expert

you need to reset your preferences.

the surest way to do that is to use the cc desktop app to uninstall (including preferences) animate per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

at the start of the uninstall process carefully watch for the remove preferences option. it's easy to miss and missing that will fail to change anything you're seeing.

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