Trying to open Color Library, causes Animate to crash

Forum|Forum|3 years ago
December 26, 2022
1 reply
893 views

When I try opening color library, the entire program crashes. Even if I put it in a closed tab with other things, but trying to open the entire tab causes it to crash.

This topic has been closed for replies.

kglad

Community Expert

there is no color library, so what panel are you trying to open?

there's library panel, a cc library panel, a color panel and more:

K

keilas42178512Author

Participating Frequently

It's the CC libraries. The entire program is wonky since I can't create new
files either.

kglad

Community Expert

you need to reset your preferences.

the surest way to do that is to use the cc desktop app to uninstall (including preferences) animate per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

at the start of the uninstall process carefully watch for the remove preferences option. it's easy to miss and missing that will fail to change anything you're seeing.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded