Trying to pay for Trial, Cusomter service are clueless

Today 8:22 PM

Hi. I am the Adobe Virtual Assistant. How can I help?

Post code not accepted

I want to make sure I understand clearly. Which of these categories best describes your issue?

Something else

I'm still learning. Could you describe the issue differently or tell me your goal?

postcode not accepted

I want to make sure I understand clearly. Which of these categories best describes your issue?

Something else

I'm not quite sure what you need help with. Please select the best option for you:

Try or buy new plan or apps

Would you like to chat with an agent who can help find the right products and plan for you?

Yes, chat with an agent

Ok. Connecting you to an agent who can help.

Your estimated wait time is currently less than one minute

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

You are now connected to Shikha, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

I am trying to pay for a trial but my post code is not being accepted
Seems like attachments are not available in here to show you
8:25 PM
Shikha

Hello , I'd be happy to help you today, let me first pull up your account information and access your details.

Let me transfer you to an agent who can assist you better.

Ok thanks

Connecting you with a specialist as soon as possible.

Shikha has left the conversation.

You are now connected to Anshul in Adobe Sales. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Anshul

Thank you for contacting Adobe Sales chat, My name is Anshul. I will be happy to help.

I am trying to pay for a trial but my post code is not being accepted
In fact it will not accept any post code when i try it
Says invalid input
I would send a screengrab but seems like you dont have that option
I was hoping to try out Animate for 7 days

Anshul

May i know what exactly you are trying to purchase?try

Adobe Animate for 7 day rtial
trial

Anshul

I can make you speak to the concerned team (Customer service ), Shall I transfer you to that team ?
may be they can help you for that

ok, if you cant help then yes

Connecting you with a specialist as soon as possible.

Anshul has left the conversation.

You are now connected to Shikha, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Hi Shika, looks like I have ended up speaking to you again
going roud in circles

Shikha

Hello , I'd be happy to help you today, let me first pull up your account information and access your details.

You can use the following link for a free trail:
https://www.adobe.com/downloads.html

Excuse me but thats not correct
I have already gone to the free trial and it is asking for card details
When I enter them It states that my Post Code is invalid
I already know where to go to download it. But I need to add credit card information
Are you still there

Shikha

Yes, you will have to add credit card information but your account will not be charged till the trail period. You can choose to cancel trail within 7 days

yes thats what I am trying to do
Can you not read the what the problem is
It will not accept my post code
8:35 PM
Shikha

What is the error message it is giving?

Like I said before it says Invalid
Invalid input
Any idea why
?
?

Shikha

Let me transfer you to a Sales agent who can assist you better.

Connecting you with a specialist as soon as possible.

Shikha has left the conversation.

Ive already been transfered
3 times
8:42 PM
Kannupriya

Thank you for contacting Adobe. My name is Kannu, please allow me a minute while I view your previous conversation.

Please do, because you are the 4th person now
Such a simple query no one seems to be able to read or understand much

Kannupriya

There is a different team that can help you with your query
I apologise however your chat has landed in the wrong department.
Let me transfer you to a Customer Care agent who can assist you better

Great, will I have to chat to 10 people before I get the right department

Kannupriya

I am really sorry for the inconvenience caused
Let me connect you with the right team
8:45 PM
Its actually such a simple problem. This is such a waste of time

Kannupriya

I understand let me connect you with the right team, it will be resolved shortly

Agents are currently offline, please contact us again during the published open hours.

Kannupriya has left the conversation.
gents are currently offline, please contact us again during the published open hours.

Kannupriya has left the conversation.

While this conversation has ended, feel free to come back anytime you need help.