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projectspetite
projectspetite
Participant
August 3, 2021
Question

Unable to export video from Animate via Media Encode

  • August 3, 2021
  • 3 replies
  • 239 views

I made a video with Animate and wanted to export it as a mov. via Media Encoder like I have done before. But for some reason, after I hit export, Encoder does not pop up and nothing happens. Has anyone have come across similar issues and has a solution?

 

I use a Mac and I have tried to uninstall both Animate and Media Encoder. Both softwares are up-to-date. I tested out the same file on a different Mac and it works, I haven't changed my settings on this laptop so I am really clueless. 

 

HELP?

    This topic has been closed for replies.

    3 replies

    S
    Adobe Employee
    Sukhesh Shenoy
    Adobe Employee
    September 15, 2021

    @projectspetite 

    This has been addressed in the latest Animate update - 21.0.9 released today. Please update your copy of Animate & Media Encoder to the latest using Creative Cloud Desktop application to avail the fix.

    Thanks, Sukhesh.

    Mohanaraj
    Adobe Employee
    Mohanaraj
    Adobe Employee
    August 3, 2021

    Hi,

    There is an issue with the latest AME 15.4 on Mac we are looking into. In the interim, please install AME 15.2 to get the video export working.

     

    Thanks!

    Mohan

    Joseph Labrecque
    Community Expert
    Joseph LabrecqueCommunity Expert
    Community Expert
    August 3, 2021

    This happens to me sometimes and the solution I've found it to ensure Media Encoder is open before attemting to export the video from Animate. 

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