"Unable to load" project from creative cloud.

I recently got a new laptop and have been trying to access my previous project but on the creative cloud app the preview of the project is a generic page icon and opens to a blank animate page. When trying from the online Creative Cloud the project icon is an exclamation point and says "unable to load". It's saved under "your work" in my Library, but I really dont know how to open the file or how to fix it because I am still new. Any help would be much appreciated!!