Skip to main content
Valentina23808539z8c5
Known Participant
Jan 9, 2023 3:38 PM UTC
Question

unable to start animate 2022 nor 2023, I can open only 2020

Hi guys I am unable to start animate 2022 and 2023, I can start only 2020

I have a lot of installed adobe software on my computer at the moment (photoshop, illustrator, indesign, after effect, premiere, dreamviwer) and I never ever have any problems with the instalation or with working in the mentioned softwares, except Animate. 

I really tried almost everything to start working but just failing on me.

I working on a desktop computer.

 

I tried to uninstall the 2020, that I have only 22 or 23 but not working 

Here is a video:

https://www.loom.com/share/ba47b06b9f8c464384b930f8c545ce43

    This topic is closed to new replies. Start a new post to keep the conversation going.

    6 replies

    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    Jan 15, 2023 1:02 AM UTC

    Looks like you got some great advice here. Have you been able to solve your issue?

    Translate
    Mario_CR
    Community Expert
    Mario_CRCommunity Expert
    Community Expert
    Jan 9, 2023 6:08 PM UTC

    Check if you have the latest Microsoft Visual C++ Redistributable packages and if not, install the latest version: 

    https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

     

    Translate
      _keyframer
      Community Expert
      _keyframerCommunity Expert
      Community Expert
      Jan 9, 2023 5:47 PM UTC

      In addition to Kglad, I noticed you're on windows. Does your system meet the latest requirements?
      https://helpx.adobe.com/animate/system-requirements/2019.html

      Translate
      Animator and content creator for Animate CC
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Jan 9, 2023 3:48 PM UTC

        loom was too intrusive for me to use.

         

        but if you can't start animate (and especially if it's more than one version), reset your preferences.

         

        1. define a custom keyboard shortcut if you have nothing customized now

        2. uninstall both animate versions including preferences for both per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

        3. reinstall one of the animates

        4. confirm the preferences were reset.

        Translate
          Valentina23808539z8c5Author
          Known Participant
          Jan 9, 2023 6:40 PM UTC

          could you tell me where is located the prefereneces on 2022 and 2023 because I was able to find only the 2020 in c:\Users\xxx\AppData\Local\Adobe\ and c:\Users\xxx\AppData\Roaming\Adobe\Animate\

          You mean to define a keyboard shortcut on 2020 am I right, because the other versions I cant open?

           

          Translate
            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            Jan 9, 2023 8:45 PM UTC

            follow @141501_C's suggestion if you don't want to follow mine right now.

            Translate
              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices