Unknown error

Forum|Forum|6 years ago
April 11, 2020
2 replies
622 views

Hi I'm a student and I just started using animate but every time I try to save I get a unknown error message and it try's to quit the app with out saving. I've tried resetting preferences and I can't uninstall and reinstall the app. Is there any way to fix it.

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N

Nick Gioia

Community Expert

Make sure you have the latest version of Adobe Animate 20.02.

kglad

Community Expert

did you install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs?

L

Linkpro007 Author

Participant

I am not the one who installed it the computer I am using is a school computer and I don't have access to the cc app because my account has a administrator controlling it

kglad

Community Expert

let the admin know so they can troubleshoot the problem. generally, an "unknown" (to adobe) error message means there's an installation problem or a corruption of the installed program.

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