Urgent help needed

Question

hello,up until the recent update (18th Jan 2019) I seem to have a problem with animate's published files.After completing a project and publishing it to HTML, I uploaded the published files to the web server.When I open the file on the web browser, the interactive seem to have hung on the pre-load screen.The interactive previews alright on my computer, but when I upload them to the server, and open the file on a browser, it simply fails to load.I then opened the dev mode on the browser, and in the console I saw this:I'm not sure what all these means but it seem to have been the reason for the  interactive to fail.As far as export options are concerned, I haven't done anything differently. And I've never had this problem before.I've done hundreds of interactives with no such issues. This, I noticed, happened after the latest patch.The link to the file i have been trying to load is :viewkill v1.0 https://media.news.com.au/DTinteractive/fuzztest1/index.htmlThis interactive has simple button functions and some images with some background looped animation. Nothing overly complicated.I've tried so many other different export settings but none worked.In the end, I had to cancel this job, to the disappointment of many, especially the news editor.Can anyone please tell me what has gone wrong? I'm sure its not the server, cuz I've tried uploading other HTML files and they seem to all work normally.Please help

kdmemory · Answer

Hi againYour very first interactive from your question yesterdayviewkill v1.0shows now in my console a different error combination than yesterday. You have repaired one, right. It actually doesn't show anymore:Failed to load resource: net:: ERR_CONNECTION_CLOSEDInstead the is a new error:SyntaxError: unexpected token: ')' index.js: 632:3and indeed in line 632:3 is another new weird one (in 632:6 comes the next error):th).p(hape_137.graphics.f("#000000").s().p("AgLBYIAAiBIAXAAIAACBgAgMg+IAAgZIAZAAIAAAZg");You were saying something in your first question: "The interactive previews alright on my computer, but when I upload them to the server, and open the file on a browser, it simply fails to load."Considering that locally everything is fine, it could be that the JS files get somehow corrupted on their way to your server. (media.new.com.au). This is of course only speculation on my side, but perhaps something is oddly configured on the server, regarding JS or maybe your means of transfering files (FTP-client or web upload service, whatever). Something in this direction.Klaus

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