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blujetink
Participant
September 22, 2017
Answered

Wacom Tablet Issue

  • September 22, 2017
  • 1 reply
  • 453 views

Hi,

     I have a Wacom Bamboo Create Pen and Touch Tablet, CTH670, and I seem to have an issue with using it. I use two monitors one of which has Animate CC expanded to full screen. I am able to use the mouse just fine, but whenever I start putting my pen on the tablet to draw or to even just navigate, the stage scrolls to the top, and the area which I can move the cursor using the pen becomes limited.

Thanks

This topic has been closed for replies.
Correct answer Preran

The first thing I would check is to see if all the drivers on your devices have been updated.

If that is not an issue, I suggest getting in touch with Adobe Customer Care Contact Customer Care for further investigation.

Thanks,

Preran

1 reply

Preran
Community Manager
PreranCommunity ManagerCorrect answer
Community Manager
September 22, 2017

The first thing I would check is to see if all the drivers on your devices have been updated.

If that is not an issue, I suggest getting in touch with Adobe Customer Care Contact Customer Care for further investigation.

Thanks,

Preran

B
blujetinkAuthor
Participant
September 23, 2017

Thank you so much for the help! The issue has been resolved I had a feeling it was something with my tablet!

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