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Kirbomas1
Known Participant
June 6, 2024
Question

whenever i try to open a new file, it gets stuck on this screen. i dont have proxy on

  • June 6, 2024
  • 1 reply
  • 1302 views

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    June 6, 2024

    do you see the same thing if you click file (upper left) > new?

    Kirbomas1
    Kirbomas1Author
    Known Participant
    June 6, 2024

    yes

    kglad
    Community Expert
    Community Expert
    June 6, 2024

    create a custom keyboard (kb) shortcut

    uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    reinstall animate

    open animate and confirm your kb shortcut was reset

     

    if it was, test.