Skip to main content
Kirbomas1
Known Participant
Jun 6, 2024 5:19 AM UTC
Question

whenever i try to open a new file, it gets stuck on this screen. i dont have proxy on

    This topic is closed to new replies. Start a new post to keep the conversation going.

    23 replies

    kglad
    Community Expert
    Community Expert
    Jun 6, 2024 12:01 PM UTC

    do you see the same thing if you click file (upper left) > new?

    Translate
    Kirbomas1
    Kirbomas1Author
    Known Participant
    Jun 6, 2024 6:22 PM UTC

    yes

    Translate
    kglad
    Community Expert
    Community Expert
    Jun 6, 2024 7:51 PM UTC

    create a custom keyboard (kb) shortcut

    uninstall animate, including preferences, per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    reinstall animate

    open animate and confirm your kb shortcut was reset

     

    if it was, test.

    Translate