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Lee86968
Participant
May 17, 2022
Question

White screen over stage on Animate 22

  • May 17, 2022
  • 2 replies
  • 1106 views

I just downloaded Animate 22 after using the 2019 version for a while, and everytime I open the program there's this white screen that's covering the entire stage.

Whatever I draw shows up under the white screen. I know this because whenever I close the program, for 1 moment the screen disappears and I can see everything I drew underneath. You can also see it on the edge of the white screen as well (picture attached, it's those blue strokes on the right side of the stage).

This problem occurs both on new projects and older ones as well.

 

And while we're at it, does anyone know how to download the 2019 version? The earliest version I could find is the 2021 one.

 

    This topic has been closed for replies.

    2 replies

    N
    Community Expert
    Nick GioiaCommunity Expert
    Community Expert
    May 19, 2022

    Have you tried to uninstall and reinstall?

    Sometimes it's good to do a refresh. Especially if you're on a Windows machine.

    L
    Lee86968Author
    Participant
    May 22, 2022

    Yeah I did. I have this problem with version 20 and 21 as well so it probably is an issue of updating stuff.

    Mario_CR
    Community Expert
    Mario_CRCommunity Expert
    Community Expert
    May 24, 2022

    To see if it's a GPU issue, launch Animate with both your dedicated and integrated graphics card. In windows, right click the launcher and select Run with Graphics Processor.

    If it doesn't work, try removing your installation completely using the Creative Cloud Cleaner tool, it can fix common installation issues.

    L
    Lee86968Author
    Participant
    May 17, 2022

    So I played a little more with the program in an attempt to fix it and I noticed another thing, whenever I use the 'Fluid Brush' tool it removes the white screen and reveals everything I draw underneath it. But if I use any other tool it's beind drawn under the screen again, and I cannot see it until I use the 'Fluid Brush' tool once again.

    A
    Adobe Employee
    arvind_bv
    Adobe Employee
    May 18, 2022
    Hi,
     
    Thanks for reporting the issue. 
     
    Please update your graphic driver and check for the issue. 

    Also for Fluid Brush tool, the following hardware specs are required to work at its best. 

    Windows : DirectX 12 compliant GPU (with feature level 12_0 support)

      

    Windows->Run->"dxdiag" to check the directx specs. 

     
     

     

     

    Please provide the below details if you have a complaint hardware

    1. Screen recording of the drawing with both Classic Brush and Fluid brush tool.

    2. Directx specifications. 
    3. System and Drawing tablet specifications

     

    Thanks,

    Arvind B V

      L
      Lee86968Author
      Participant
      May 27, 2022

      I've attached a screen recording of Animate. As you can see the program is only responding when I'm on the Fluid Brush tool.

      I have DirectX12
      Processor Inter(R) Core(TM) i3-4160 CPU @ 3.60GHz
      64bit

      Drawing tablet is Wacom One Model CTL 672

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