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patricka92731453
patricka92731453
Participating Frequently
November 7, 2019
Answered

Why Adobe Animate Open Any File As White Blank Canvas

No matter what project i try to open with animate i always get a white blank canvas.
Any clue? I am stuck!! 😞

 
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MrcMsnr
MrcMsnrCorrect answer
Inspiring
November 8, 2019

Thats unfortunately not working for me. Uninstalled and reainstalled several times. Same issue.

I only have this problem on Win10 version 1607. On another system running Win10 version 1903 everything is working fine - so it may have something to do with the windows version. 

 

Edited: You need at least Win10 1803 for Animate 2020: https://helpx.adobe.com/animate/system-requirements.html 

Unfortunately, the Creative Cloud Client told me it was compatible with my system. Now downgraded to 2019...

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11 replies

tadw71400550
Participant
October 9, 2020

My white screen problem last few days has been when creating a new file.

Old files are OK so far.

One work around - so far - is to open an old prior to problem animate document

rename 

clear all symbols - script - layers 

you can resize stage etc

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Community Expert
Nick GioiaCommunity Expert
Community Expert
November 7, 2019

I had that issue too. I just turned animate off and started it back up and it was fine.

If that doesn't work, then try to uninstall and reinstall. 

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    MrcMsnr
    MrcMsnrCorrect answer
    Inspiring
    November 8, 2019

    Thats unfortunately not working for me. Uninstalled and reainstalled several times. Same issue.

    I only have this problem on Win10 version 1607. On another system running Win10 version 1903 everything is working fine - so it may have something to do with the windows version. 

     

    Edited: You need at least Win10 1803 for Animate 2020: https://helpx.adobe.com/animate/system-requirements.html 

    Unfortunately, the Creative Cloud Client told me it was compatible with my system. Now downgraded to 2019...

    Translate
    muha.mutw
    Participant
    January 20, 2020

    thank you very much
    MrcMsnr

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    MrcMsnr
    MrcMsnr
    Inspiring
    November 7, 2019

    Hi - I have exactly the same problem since the update to Animate 2020. I'm curious if there's any solution to this. Also on Win10 Enterprise 2016 LTSB 64bit (1607). Reinstalled after clearing all appdata folders - without success. 

     

     

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    Mohanaraj
    Adobe Employee
    Mohanaraj
    Adobe Employee
    November 7, 2019

    Hi - Can you please post your OS details? Also can you pls attach the fla file here for a quick check? Can you check Turning ON advance layers in Modify > Document make any difference?

     

    Thanks!

    Mohan

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    patricka92731453
    patricka92731453Author
    Participating Frequently
    November 7, 2019

    Hi Mohan
    Thanks for your response.
    Attached are my OS details.
    I updated animate today and since the update all my files appears as blank so i don't think the problem is in the file....perhaps the

    previous version used?
    The advance layers in Modify didn't helped unfortunately.
    Thanks

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    Mohanaraj
    Adobe Employee
    Mohanaraj
    Adobe Employee
    November 7, 2019

    Thanks for your quick response. Are you able to see when you draw stuff on stage in a new document? Does it happen with any file saved in previous version? Any simple file that you can share with which you are facing this issue would be helpful for investigation. Thanks!

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