Why do all the set shortcut keys sometimes fail and disappear?

I have set some shortcut keys according to my own habits, but occasionally the customized shortcut keys are cleared and must be reset. Why is this?

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Community Expert

something on your computer (eg, av) is deleting or corrupting them.

Inspiring

This is really weird, it happens randomly and I can't pinpoint where it's causing it, but it's always frustrating when it happens.

Community Expert

at least, backup your file to make it easy to restore.

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