Skip to main content
beaticed74665884
Participant
Sep 2, 2021 3:30 PM UTC
Question

Xp-pen tablet not functioning on adobe animate

My drawing tablet works just fine on any other program, but when I enter a new project on adobe animate, it stops functioning. It doesent even move the mouse. Anyone knows how to fix it?

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Adobe Employee
arvind_bv
Adobe Employee
Sep 8, 2021 3:18 PM UTC

Hello,

The issue is not reproducible at our end. 

 

Please follow below steps and see if it fixes your issue.

1. Please update your tablet driver. Un-install if there are any other products tablet drivers.

2. Enable "Windows ink" option in your XP-Pen driver

3. Please update to latest version of Animate available in Creative cloud desktop app

 

If the issue still exist, please let us know

1. XP-Pen tablet model and driver version

2. screen recording of the issue will help us investigate the same.

 

Thanks,

Arvind B V

 

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices