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fioranoho
Participant
August 17, 2018
Question

ACR 10.2 crashed while tweaking curves or croping images.

Hi all

Here is the crash report, thanks in advance.

Adobe Camera Raw​

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

<time year="2018" month="8" day="17" hour="20" minute="10" second="0"/>

<user guid="124dc04a-2f5f-4919-acf8-fbd8e8a61a7e"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="7841" machine="Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="6" cpuType="8664" cpuFreq="2808 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFA43883B70">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFA43883B70" symbolname="OpenAdapter12"/>

<stackStatement index="1" address="0x00007FFA438A2672" symbolname="OpenAdapter12"/>

<stackStatement index="2" address="0x00007FFA438A2402" symbolname="OpenAdapter12"/>

<stackStatement index="3" address="0x00007FFA43B1A809" symbolname="OpenAdapter12"/>

<stackStatement index="4" address="0x00007FFA76B760F4" symbolname="D3D12SerializeVersionedRootSignature"/>

<stackStatement index="5" address="0x00007FFA76B7577D" symbolname="D3D12SerializeVersionedRootSignature"/>

<stackStatement index="6" address="0x0000000050179E72" symbolname="zip_unchange_archive"/>

<stackStatement index="7" address="0x00000000501786B5" symbolname="zip_unchange_archive"/>

<stackStatement index="8" address="0x00000000501AD45C" symbolname="zip_unchange_archive"/>

<stackStatement index="9" address="0x00000000501B6934" symbolname="zip_unchange_archive"/>

<stackStatement index="10" address="0x00000000501B4194" symbolname="zip_unchange_archive"/>

<stackStatement index="11" address="0x00000000501B6259" symbolname="zip_unchange_archive"/>

<stackStatement index="12" address="0x00000000501B630D" symbolname="zip_unchange_archive"/>

<stackStatement index="13" address="0x00007FFAA7296CC1" symbolname="CallWindowProcW"/>

<stackStatement index="14" address="0x00007FFAA729699C" symbolname="CallWindowProcW"/>

<stackStatement index="15" address="0x00007FFAA72A0453" symbolname="IsWindowVisible"/>

<stackStatement index="16" address="0x00007FFAA78BDBC4" symbolname="KiUserCallbackDispatcher"/>

<stackStatement index="17" address="0x00007FFAA3C91744" symbolname="NtUserDispatchMessage"/>

<stackStatement index="18" address="0x00007FFAA7296700" symbolname="DispatchMessageW"/>

<stackStatement index="19" address="0x00000000507C51ED" symbolname="RecordTag"/>

<stackStatement index="20" address="0x00000000507A8759" symbolname="RecordTag"/>

<stackStatement index="21" address="0x000000004FF0E8AD" symbolname="EntryFI"/>

<stackStatement index="22" address="0x00000000507D00EE" symbolname="RecordTag"/>

<stackStatement index="23" address="0x000000004FEB70C1" symbolname="EntryFI"/>

<stackStatement index="24" address="0x000000005075353B" symbolname="RecordTag"/>

<stackStatement index="25" address="0x0000000050753917" symbolname="RecordTag"/>

<stackStatement index="26" address="0x00000000507809A3" symbolname="RecordTag"/>

<stackStatement index="27" address="0x00000000507538B7" symbolname="RecordTag"/>

<stackStatement index="28" address="0x00000000507809A3" symbolname="RecordTag"/>

<stackStatement index="29" address="0x00000000507538B7" symbolname="RecordTag"/>

<stackStatement index="30" address="0x00000000507809A3" symbolname="RecordTag"/>

<stackStatement index="31" address="0x00000000507538B7" symbolname="RecordTag"/>

<stackStatement index="32" address="0x00000000507809A3" symbolname="RecordTag"/>

<stackStatement index="33" address="0x00000000507538B7" symbolname="RecordTag"/>

<stackStatement index="34" address="0x00000000507809A3" symbolname="RecordTag"/>

<stackStatement index="35" address="0x00000000507538B7" symbolname="RecordTag"/>

<stackStatement index="36" address="0x00000000507809A3" symbolname="RecordTag"/>

<stackStatement index="37" address="0x00000000507538B7" symbolname="RecordTag"/>

<stackStatement index="38" address="0x00000000507809A3" symbolname="RecordTag"/>

<stackStatement index="39" address="0x00000000507538B7" symbolname="RecordTag"/>

<stackStatement index="40" address="0x0000000050761919" symbolname="RecordTag"/>

<stackStatement index="41" address="0x00000000507604CA" symbolname="RecordTag"/>

<stackStatement index="42" address="0x00000000507F59E0" symbolname="RecordTag"/>

<stackStatement index="43" address="0x00007FFAA7296CC1" symbolname="CallWindowProcW"/>

<stackStatement index="44" address="0x00007FFAA7296693" symbolname="DispatchMessageW"/>

<stackStatement index="45" address="0x00000000507C4E97" symbolname="RecordTag"/>

<stackStatement index="46" address="0x00000000507743C7" symbolname="RecordTag"/>

<stackStatement index="47" address="0x0000000050774349" symbolname="RecordTag"/>

<stackStatement index="48" address="0x000000004FE80FE8" symbolname="EntryFI"/>

<stackStatement index="49" address="0x000000004FDF75C8" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="50" address="0x000000004FE29CD1" symbolname="CTJPEGWriter::CTJPEGWriter"/>

<stackStatement index="51" address="0x00000000507C8398" symbolname="RecordTag"/>

<stackStatement index="52" address="0x00000000507C8A56" symbolname="RecordTag"/>

<stackStatement index="53" address="0x000000004FE43E51" symbolname="EntryFM"/>

<stackStatement index="54" address="0x00007FF736A13123" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="55" address="0x00007FF73646DE8C" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="56" address="0x00007FF73647488B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="57" address="0x00007FF7364742D3" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="58" address="0x00007FF736473E4B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="59" address="0x00007FF7365680DD" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="60" address="0x00007FF7364FED62" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="61" address="0x00007FF7372F0FA6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="62" address="0x00007FF736564E60" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="63" address="0x00007FF73727DDC0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="64" address="0x00007FF737272229" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="65" address="0x00007FF7364737E4" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="66" address="0x00007FF737272F2C" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="67" address="0x00007FF73726EBA4" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="68" address="0x00007FF73727654A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="69" address="0x00007FF737275F25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="70" address="0x00007FF73727A69B" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="71" address="0x00007FF737273762" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="72" address="0x00007FF7372FC750" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="73" address="0x00007FF7373403FA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="74" address="0x00007FF73619BD93" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="75" address="0x00007FF7361C43B7" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="76" address="0x00007FFA51422DBE" symbolname="PluginMain"/>

<stackStatement index="77" address="0x00007FFA5139EF09" symbolname="PluginMain"/>

<stackStatement index="78" address="0x00007FFA513DF78B" symbolname="PluginMain"/>

<stackStatement index="79" address="0x00007FFA5143FD46" symbolname="PluginMain"/>

<stackStatement index="80" address="0x00007FFA8537B146" symbolname="ScScript::InitTerm::atExit"/>

<stackStatement index="81" address="0x00007FFA853BBC87" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="82" address="0x00007FFA853BFC0B" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="83" address="0x00007FFA853C2A50" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="84" address="0x00007FFA853C43F3" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="85" address="0x00007FFA853C2A50" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="86" address="0x00007FFA853BDA46" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="87" address="0x00007FFA853B5556" symbolname="ScScript::ScopeNode::dump"/>

<stackStatement index="88" address="0x00007FFA853A6BD7" symbolname="ScScript::ParserAPI::decompile"/>

<stackStatement index="89" address="0x00007FFA853BBC87" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="90" address="0x00007FFA853C2A50" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="91" address="0x00007FFA853BDA46" symbolname="ScScript::Script::isValidLine"/>

<stackStatement index="92" address="0x00007FFA853B5556" symbolname="ScScript::ScopeNode::dump"/>

<stackStatement index="93" address="0x00007FFA853A6B42" symbolname="ScScript::ParserAPI::decompile"/>

<stackStatement index="94" address="0x00007FFA8538462D" symbolname="ScScript::Preprocessor::directive"/>

<stackStatement index="95" address="0x00007FFA85386D1C" symbolname="ScScript::Preprocessor::directive"/>

<stackStatement index="96" address="0x00007FFA85386AB5" symbolname="ScScript::Preprocessor::directive"/>

<stackStatement index="97" address="0x00007FFA5143915B" symbolname="PluginMain"/>

<stackStatement index="98" address="0x00007FFA514399D6" symbolname="PluginMain"/>

<stackStatement index="99" address="0x00007FFA51441115" symbolname="PluginMain"/>

<stackStatement index="100" address="0x00007FF735A2D05C" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="101" address="0x00007FF735DC463A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="102" address="0x00007FF735DC4ACA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="103" address="0x00007FFA6BF2B9BB" symbolname="DispatchEvent"/>

<stackStatement index="104" address="0x00007FFA6BF296EA" symbolname="DispatchEvent"/>

<stackStatement index="105" address="0x00007FFA6BEC5F6E" symbolname="unknown"/>

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<stackStatement index="108" address="0x00007FFA6BEF40FF" symbolname="DispatchEvent"/>

<stackStatement index="109" address="0x00007FFA6BF10056" symbolname="DispatchEvent"/>

<stackStatement index="110" address="0x00007FFAA7296CC1" symbolname="CallWindowProcW"/>

<stackStatement index="111" address="0x00007FFAA7296693" symbolname="DispatchMessageW"/>

<stackStatement index="112" address="0x00007FF73731E3A1" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="113" address="0x00007FF737341546" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="114" address="0x00007FF735C59DE1" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

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<stackStatement index="116" address="0x00007FF73792C287" symbolname="deepcut::PostProc"/>

<stackStatement index="117" address="0x00007FFAA7423034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="118" address="0x00007FFAA7891431" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x000001650B29ED20"/>

<register name="RBX" value="0x000001650B29ED30"/>

<register name="RCX" value="0x000001654325B270"/>

<register name="RDX" value="0x000001650B29ED20"/>

<register name="RSI" value="0x0000FFFFFFFFFFFC"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x0000001AE57BB0C0"/>

<register name="RBP" value="0x000001650B29EBC0"/>

<register name="RIP" value="0x00007FFA43883B70"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

<binaryImage start="0x00007FF72DE00000" end="0x00007FF73A74E000" path="adobe\Photoshop.exe"/>

<binaryImage start="0x00007FFAA7820000" end="0x00007FFAA7A01000" path="ntdll.dll"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 18, 2018

    Update to camera raw 10.4 and see if that fixes the issue.

    You can update by going to Help>Updates in photoshop.

    Translate
    fioranohoAuthor
    Participant
    August 22, 2018

    Still crashed after update to camera 10.5

    <?xml version="1.0"?>

    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

    <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

    <time year="2018" month="8" day="22" hour="22" minute="20" second="8"/>

    <user guid="124dc04a-2f5f-4919-acf8-fbd8e8a61a7e"/>

    <system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="zh-CN" oslanguage="zh-CN" ram="7841" machine="Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="6" cpuType="8664" cpuFreq="2808 MHz"/>

    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFA464D3B70">

    <backtrace crashedThread="0">

    <thread index="0">

    <stackStatement index="0" address="0x00007FFA464D3B70" symbolname="OpenAdapter12"/>

    <stackStatement index="1" address="0x00007FFA464F2672" symbolname="OpenAdapter12"/>

    <stackStatement index="2" address="0x00007FFA464F2402" symbolname="OpenAdapter12"/>

    <stackStatement index="3" address="0x00007FFA4676A809" symbolname="OpenAdapter12"/>

    <stackStatement index="4" address="0x00007FFA8A0860F4" symbolname="D3D12SerializeVersionedRootSignature"/>

    <stackStatement index="5" address="0x00007FFA8A08577D" symbolname="D3D12SerializeVersionedRootSignature"/>

    <stackStatement index="6" address="0x000000005017AA62" symbolname="zip_unchange_archive"/>

    <stackStatement index="7" address="0x00000000501792A5" symbolname="zip_unchange_archive"/>

    <stackStatement index="8" address="0x00000000501ADE7C" symbolname="zip_unchange_archive"/>

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    <dumpType>

    Mini

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    </crash>

    </crashreport>

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