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cassijones
Participating Frequently
August 18, 2020
Question

ACR 12.4 - crop tool issues

  • August 18, 2020
  • 4 replies
  • 1098 views

I've already updated my ACR to the latest version (12.4.0.555) but the crop tool issue remains. It's almost impossible to use, so slow to move the tool. Btw, i'm using macOS High Sierra.

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    4 replies

    L
    leotoprover
    Participant
    August 20, 2020

    The new crop is not even slow, but catastrophic!

    I was waiting for the next update. 12.4 appeared, but no improvement.

    I don't understand why it is impossible to make it fast in ACR without the GPU if it is possible in Photoshop. There was a bug in the previous Photoshop version . Free framing was impossible without acrobatics - they managed, they fixed it! 

    Let's wait 12.5 ))

      C
      cassijonesAuthor
      Participating Frequently
      August 20, 2020

      Indeed. Thanks God I'm not the only one who thinks it can be a bug. I understand new apps requires better computers but not in this case that everything works on ACR and only the crop tool doesnt work as should be. Btw, if my computer/GPU didnt have the required specifications I couldnt install ACR on it. 

      TheDigitalDog
      TheDigitalDog
      Inspiring
      August 20, 2020

      Btw, if my computer/GPU didnt have the required specifications I couldnt install ACR on it. 

       

      I don't know what gives you that idea. Or that because you see sluggish behvaior, everyone else does hence it's an actual ACR bug. Might be, only those with the code base and hardware can know, NO ONE posting here in a user to user forum fits that description. 

      IF you are so certain it's a bug, file a bug report with all the details. That is the only way you might find a solution to your specific problem. 

      https://www.adobe.com/products/wishform.html

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      JP Hess
      JP Hess
      Inspiring
      August 19, 2020

      From all I have been able to determine, the crop tool has been optimized to function extremely well IF you have an up-to-date fully supported modern graphics processor in your computer. If you don't have that, and you can't update the driver, then the crop tool is what it is, functions as it does, and isn't going to change. The solution is to upgrade your system to comply with current expected performance standards. The old stuff that seems to have been good enough ISN'T good enough anymore. If we want optimal performance then we need to make our computers comply. Users are always asking to make things faster and more efficient. To accommodate these requests  Adobe implements new technology. As users, we can't just keep using the same old technology that we have been using (perhaps for the last five years or more) and expect to benefit from the latest innovations in the software. If we want all the latest benefits from the software then we need the latest innovations the hardware has to offer.

        Erik Bloodaxe
        Erik Bloodaxe
        Legend
        August 19, 2020

        Jim, you are 100% correct. People will swap their car because their 6 month old wreck doesn't have the latest whatever it is, but upgrade their GPU? - no chance!

        TheDigitalDog
        TheDigitalDog
        Inspiring
        August 19, 2020

        The new Crop uses the GPU (more), with a robust GPU, it's super fast. It could be a bug with your GPU too, so disable and see if that's better or not. 

        On my end, under Catalina, the Crop is buttery smooth, but then I have a very new and powerful GPU: Radeon Pro Vega 20 4 GB.

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
        C
        cassijonesAuthor
        Participating Frequently
        August 19, 2020

        On my MBP (2011) the GPU acceleration is disable to use ACR. Until this 'new version' of ACR was very smooth, but now is almost impossible to use the crop tool. I really hope they can fix it ASAP or i have to move to another RAW processor.

        TheDigitalDog
        TheDigitalDog
        Inspiring
        August 19, 2020

        In 2011, an eon in software, LR was a different product using differing ways to work quickly. More and more functionality is moving to the GPU because when you have a 'modern one', it's massively faster. So if anything, more of your work with GPU off is going to be slow. 

         

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
          A
          AdobeMich
          Participant
          August 18, 2020
          I too have been having unbearable issues with the crop tool, but as my
          laptop had been playing up wasn't sure if it was the software or my pc
          etc... I can't understand why they seem to be deliberately making it more
          impossible to use!!?!
          I had a previous version 1 or 2 updates back that worked brilliantly but if
          this keeps up I'll be seriously considering cancelling my subscription 🙄

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