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HeikoKnoll
Inspiring
May 24, 2021
Answered

ACR Profiles and Presets gone after update to 13.2

  • May 24, 2021
  • 2 replies
  • 5236 views

Hello and good evening,

 

Upon opening Bridge today and sending some pictures to ACR (which greeted me as being the new 13.2 Version -- although I have "automatic updates" turned off in the Creative Cloud App), it turns out that the only profile available is one called "Matrix" (never seen before).   Also, as with every update, all my 3rd party presets are gone, but not only that -- all presets are gone -- even the ones usually available out of the box.

Anyone any suggestions?  I´ve attached two screenshots.

 

thank you and have a good day,

Heiko

This topic has been closed for replies.
Correct answer HeikoKnoll

update 2:

 

so bridge is installed, and now on my app screen they are also both listed as installed, whereas the other two (LR & PS) are seemingly still waiting to be installed (although they are present on my desktop in the most current version.   So hell, I don´t know, something got screwed up there.   I´m just going to over-install PS and LR again, hoping that this won´t overwrite my existing plug-ins etc.   Because usually when you have the update function it will allways ask you "do you want to keep your old settings?"   With this scenario it doesn´t so I´m fearing all plug-ins etc. will just be lost.  I´ll see -- going to do that tommorrow.  Who knows, maybe the Adobe Fairy Queen will visit me tonight and fix it all.

 

anyway, thank you for your help and encouragement digitaldog -- good to have guys like you around.

good night and until then,

Heiko


update 3:

 

To sum up, the solution to my problem was basically un- and re-installing all software packages in the subscription (including the CreativeCloud App itself)   For some reason the link between CC and my (up to date) desktop apps was lost, so CC didn´t recognize them as being already installed.  Therefore Bridge wouldn´t let me open any image into PS, since it didn´t "recognize" that PS was installed.   

I don´t really have an idea how all this happened, didn´t fondle with the apps- last editing two days ago and everything went fine. . so who knows.

 

2 replies

TheDigitalDog
Inspiring
May 25, 2021

What OS? 

I have none of those issues. I'm on a Mac.

Perhaps you need to force a reinstall since you state you didn't ask for one through Auto and yet it 'appears' a newer version is there. 

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
HeikoKnoll
Inspiring
May 25, 2021

Hello digitalgod,

I´m running win10.

 

I checked my apps in creative cloud under "updates" and it says "everything up to date".   

HeikoKnoll
Inspiring
May 25, 2021

. . .although I just found that when checking in Creative Cloud under "Available in my subscriptions", all the apps are listed as "Install" . . Usually when there´s an update to be made these buttons change to "update".   so that´s - in conjunction with the notification on the updates panel I think everything should be just fine.   very strange indeed. . . 

HeikoKnoll
Inspiring
May 24, 2021

. .and one more note to my above post:

 

I have checked the folders for Profiles, there is one in the direction of ProgrammData/Adobe/Camera Raw and one somewhere in users/AppData/Romain . . . .Adobe Camera Raw.    one is completely empty, the other has an index file in it.  

thanks again

HeikoKnoll
Inspiring
May 25, 2021

. . and unfotunaetly one more "bug" (?) I just found.   After processing an image in ACR, the button for "Open" (i.e. in Photoshop) is greyed out and I can only choose "cancel" or "Done".   see screenshot - 

 

sorry to be bombarding you all with these two follow-ups on my original post, hope that´s fine and not confusing.

 

I´d be happy to hear any suggestions (until the very last "de- and re-install everything" lol)

kind regards,

Heiko, Germany