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C4talyst
Inspiring
February 21, 2023
Question

ACR Slow & Crashing

  • February 21, 2023
  • 2 replies
  • 504 views

This is so frustrating. I'm a full-time photographer on a $6,000 Windows 10 laptop. Historically, ACR opens very fast for me. Yesterday, out of left field and for seemingly no reason at all, ACR now opens slow, and will crash multiple times during an editing session.

 

I've been searching for answers and going through old support threads...no idea why this is happening but issues like this sure are a common theme for working professionals who entrust their time to Adobe (I've lost a dozen hours at least so far this year troubleshooting this and other PS or Premier issues.)

 

Any pointers on where I should be looking here? Does ACR create a crash log with any usable data? Any helps is appreciated.

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2 replies

N
Natasha285356914aho
Participant
February 22, 2023

Hi I'm so glad I found this. My camera raw keeps crashing as well and freezes my photoshop entirely. 

Nothing works or opens, I have to restart my whole machine to close photoshop all over again. It started last night, couldn't drag selected raw images into photoshop to edit. Then I gave up eventually went to bed with my laptop off. This morning saw there was a raw update, updated & it worked. Now its back to square 1 with nothing working. 
Restarted my machine several times. Nothing is working. 
There have been no... "pop up's" to report the error. No matter what I do it just pings at me. 

TheDigitalDog
TheDigitalDog
Inspiring
February 22, 2023

Try resetting the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
See also:
https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
February 22, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Some crashes on Windows on Camera Raw are caused by out of date video drivers. Please go to your video card manufacturer's website and download the latest driver for your card. Do not rely on Windows update to provide this driver. 

If your card is nVidia, make sure you use the Studio driver and not the Game Ready driver if possible. 

 

Rikk Flohr: Adobe Photography Org
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