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carol.123.smith
carol.123.smith
Participant
November 13, 2019
Question

Adobe Camera Raw Keeps Crashing

  • November 13, 2019
  • 1 reply
  • 600 views

Ever since the release of Photoshop 2020, I cannot open a Nikon NEF file.  Every time I do, Adobe Camera Raw immediately crashes.  The fix is supposed to be to update your graphics driver, but my graphics driver is up to date.

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    1 reply

    dfranzen_camera_raw
    Adobe Employee
    dfranzen_camera_raw
    Adobe Employee
    November 13, 2019

    It's possible your crash occurs because there is a problem with the permissons of files and folders in the folder Camera Raw uses to save some settings, presets and other information. Camera Raw needs to be able to read and write to its user data directory

     
    On Windows the location is:
     
    %APPDATA%\Adobe\CameraRaw

    One shortcut to get to this folder on Windows is to...

    1. Tap the Windows key
    2. Enter "Run"
    3. Enter "%APPDATA%\Adobe\CameraRaw"

    For example:

    C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\

    On Mac the log location is:

    ~/Library/Application Support/Adobe/CameraRaw

    For example:

    /Users/tester/Library/Application Support/Adobe/CameraRaw

    One shortcut to get to this folder on Mac is to...

    1. In the Finder open the Go menu.
    2. Select Go to Folder...
    3. Enter the path ~/Library/Application Support/Adobe/CameraRaw
    4. Click Go
     
    Ensure that you have read and write access to this folder and all the files and subfolders inside it, then re-launch Photoshop and try to open your raw file again.
     
    -David
     
     
     
     

     

     

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