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Ashsteve
Participant
August 13, 2018
Answered

Adobe RAW Crashes

  • August 13, 2018
  • 2 replies
  • 650 views

I have just recently upgraded to the latest windows 10 offering and all is well except when I am in adobe RAW and try to open a RAW file, the adobe programme crashes. It sends a crash report to Adobe but I think the reports must end up in the bin as no help has been received from Adobe. I pay a subscription each month to Adobe and it seems pointless at the moment. I can get around the problem by disabling Intel R HD graphics 4600 in Display Adaptors through the computers device manager but then when this is disabled I have then got several other issues with my display monitor. I am not very computer literate and cannot see how to overcome this problem. The drivers for the graphics 4600 are all up to date so they are not the problem. Any help gratefully accepted. Also is there any way I can phone Adobe as all links seem to lead me back to this forum.

    This topic has been closed for replies.
    Correct answer Jeff Arola

    Instead of disabling the Graphics Drivers in Device Manager go to photoshop Edit>Preferences>Camera Raw and uncheck Use Graphics Processor.

    2 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    August 13, 2018

    Did you go to the computer makers website to see if they have more updated drivers?

    The ones that windows installs are often very outdated

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    August 13, 2018

    Instead of disabling the Graphics Drivers in Device Manager go to photoshop Edit>Preferences>Camera Raw and uncheck Use Graphics Processor.

    L
    lorip28467327
    Participant
    September 29, 2018

    best tip ever !!!!

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