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fotoray11@att.net
Participant
October 3, 2021
Question

Always get error message when attempting to use Enhance tool in Camera Raw

Has anyone had trouble using the Enhance tool in Adobe Camera Raw?

I always get an error message when attempting to use the ACR Enhance tool:  

"Enhance requires a graphics card with Metal support."

I get this error message when processing any file, especially *.jpg and Canon *.CR2 files

I have a relatively new laptop using the latest operating system.  

My 2020 13" MacBookPro has a 2.3 GHz Quad-Core Intel Core i7 Processsor.

I am running MacOS Big Sur 11.6 with 32GB RAM.

The graphics card is an Intel Iris Plus Graphics 1536 MB that supports Metal GPUFamily macOS 2, as confirmed by Graphics/Displays in the System Report onmy laptop.

 

Would appreciate any suggestions to fix this problem within the MacBookPro hardware and/or software.

Thanks,

Ray Frauenholz 

 

 

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2 replies

TheDigitalDog
TheDigitalDog
Inspiring
October 4, 2021

Try a Reset of the Camera Raw preferences:
Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
See also:
https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html

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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Lumigraphics
    Legend
    October 4, 2021

    This should work, I have a 2015 iMac with Iris Pro and a 2015 MacBook Pro with Radeon R9 and both work fine under Big Sur for running Enhancement. Does this happen with ANY file? You say especially so does it work sometimes?

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