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Loren Rye
Loren Rye
Inspiring
November 5, 2019
Answered

Camera Raw 12.0 Very Slow

  • November 5, 2019
  • 14 replies
  • 18152 views

Hi!

 

I updated to Camera Raw 12.0.1 today and performance in the app is very, very laggy. As another poster described, it takes from 2-5 seconds for an image to appear in the working window. 

 

In the previous version, an image would appear immediately but would take a second or two to come out of preview completely, whereas in v12 the image does appear to switch out of soft, low-res preview image state fairly quickly once it finally does load. 

 

In this version, previews load fairly quickly at first, decreasing after a few previews to the aforementioned laggy response time. If any adjustments are made on the panels, the laggy response happens instantaneously. 

 

I've followed all the steps here:

 

https://helpx.adobe.com/in/photoshop/kb/acr-gpu-faq.html#Troubleshooting

 

And gotten no results whatsoever. Turning on/off/auto the GPU in ACR doesn't do anything to affect the performance. 

 

I'd appreciate any feedback available; I've got three shoots to get through and it's going to take me literally 3-4 times as long to process images as usual. If the solution is to downgrade, please let me know. 

 

I've seen another post regarding this topic on this forum, but it appears to be dead so I decided to post again. 

 

Additional info: 

 

mac OS Catalina 10.15.1

iMac 27" 4.2 gHz i7, 64 GB RAM

 

Thanks!!

 

    This topic has been closed for replies.
    Correct answer dfranzen_camera_raw

    Thank you to folks who provided additional information. Right now my advice is still to run the 11.4.1 standalone installer to go back to the previous version from 12.0 if you experince this slowdown. FYI you should be able to use Camera Raw 11.4.1 with both Bridge and Bridge 2019 and 2020; I don't believe it's necessary to rollback both Photoshop/Bridge and the plugin. (Camera Raw 11.4.1 will still read the Bridge 2019 preferences for the UI color and color labels, however.)

     

    I’ve got some reproducible cases where 12.0 underperforms 11.4.1 in apples-to-apples comparisons (ruling out other sources of slowdowns), so we can dig into the root cause and work on a fix for the next version.

     

    Thanks,

    David

    14 replies

    G
    grayoo
    Participant
    October 28, 2020

    Hi,

     Camera Raw 13 was running at a snail's  pace, and I was about to take my computer in for a checkup. I thought I would give it one more shot and this is what I did.

    1. I installed the latest Bridge & Photoshop.
    2. I removed the 10. something raw I was using.

    3. I went to an Adobe site but couldn't download Raw 13 for some reason.

    4. I went to Techspot.com and downloaded 13 from there. I installed it and holding my breath opened a DNG file and hit a couple of sliders. 

    5. It worked perfectly. I tried a number of files and all is well. Why this worked I do not know.

     

    Anyway, it runs jost likethe older versions in terms of speed, but with all the latest bells and whistles.

     

    Good luck,

     

    Darrell

    A
    Astroman042000
    Participant
    September 5, 2020

    I can't claim credit for this - found it elsewhere.  Are you also running Acronis True Image because if so turn off the Active Protection element of the software completely - there's a conflict with this and Camera Raw.  It worked for me.

      D
      davesch2007
      Participant
      September 22, 2020

      Thanks to Fifeman4 for the tip on Acronis True Image. I installed a new harddrive several weeks ago and ever since then Camera Raw had been unusable, very slow, unresponsive, etc. I had wondered if the problem was linked to installing my new drive, but until now had not been able to confirm that. When installing the new drive I also installed Acronis True Image to duplicate my old drive contents to the new one. Upon disabling Active Protection in Acronis True Image Camera Raw is once again working as expected.

      M
      mastix
      Inspiring
      July 6, 2020

      Horrible performance on Windows 10 64 Ram Nvidia 1070 After rolling back uninstalling no success It was Acronis True image. I uninstalled this piece of software and PS ACR are very responsive again. Good bye for good Acronis.

      petriniphoto
      petriniphoto
      Participant
      May 15, 2020

      guys i don't have the Acronis Protection on my PC and camera raw is just unusable. please advice. my system protection is with Bitdefender.

      A
      AndrejVasilenko
      Participating Frequently
      March 1, 2020

      I have installed photoshop 2020 and camera raw 12.2 and now it works fast. Imac 5k 2017, mojave.

      Michael Elmkjær Madsen
      Michael Elmkjær Madsen
      Known Participant
      January 17, 2020

      Confirm Acronis Active Protection is the culprit. On brand new Windows 10 pro workstation build i9900ks 64gb ram, nvme raid storage. ACR 12.1 slow as molasse - turned of Active Protection - Camera raw performance now as expected. 

       

       

        D
        DavidLSalahi
        Participating Frequently
        February 1, 2020

        I can also confirm the problem with Acronis Active Protection. Turning it off allowed Camera Raw to return to its usual snappy performance when adjusting sliders.

        Camera Raw 12.1

        V
        václavh62569735
        Participant
        January 15, 2020

        I agree. I also had an extremely slow CAMERA RAW. I returned to 11.4.1. and it's fast again. I have 32 GB RAM, Core i7, GTX 1660, 

        A
        AndrejVasilenko
        Participating Frequently
        December 24, 2019

        Did anyone tried installing camera raw 12.1 the december release? I had same issue with slow camera raw 12.0. Downgraded to 11.4 but now curious if the new release fixed the slow problem?

        S
        Stefan_H2014
        Inspiring
        December 24, 2019

        I had massive problems with Acronis Protection. But also without Photoshop 2020 as well as Camera Raw 12 does not work well and very slow so I switched back to 2019 versions. 

        dfranzen_camera_raw
        Adobe Employee
        dfranzen_camera_raw
        Adobe Employee
        November 12, 2019

        Some users on our feedback forum have reported that they have a product named  Acronis True image on their computres and that  turning off the "Acronis Active Protection service" resolve their slow downs.

         

        https://feedback.photoshop.com/photoshop_family/topics/camera-raw-lagging-issue-after-update-dng-pic...

         

        Folks reporting problems in this converstaion, however, may be running into a different problem, but if you also have Acronis, please try that workaround and let us know if it helps you.

         

        Thanks,

        David

          S
          Stefan_H2014
          Inspiring
          November 12, 2019

          Thanks a lot for this hint! I was going mad while searching for the massive slowdown when importing files from ACR to Photoshop (8 Files 70 seconds and days before 5 Minutes)

          I stopped Acronis Protection and now it's about 15 seconds.

          dfranzen_camera_raw
          Adobe Employee
          dfranzen_camera_rawCorrect answer
          Adobe Employee
          November 11, 2019

          Thank you to folks who provided additional information. Right now my advice is still to run the 11.4.1 standalone installer to go back to the previous version from 12.0 if you experince this slowdown. FYI you should be able to use Camera Raw 11.4.1 with both Bridge and Bridge 2019 and 2020; I don't believe it's necessary to rollback both Photoshop/Bridge and the plugin. (Camera Raw 11.4.1 will still read the Bridge 2019 preferences for the UI color and color labels, however.)

           

          I’ve got some reproducible cases where 12.0 underperforms 11.4.1 in apples-to-apples comparisons (ruling out other sources of slowdowns), so we can dig into the root cause and work on a fix for the next version.

           

          Thanks,

          David

            Loren Rye
            Loren RyeAuthor
            Inspiring
            November 11, 2019

            David, 

             

            Thanks very much for your clarification and for being so responsive with this issue. It really does speak to your expertise and willingness to help out the users of Adobe's products. 

             

            Kindest regards!

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