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PaoloMzz
Participant
November 11, 2020
Question

Camera Raw 13.0.2 keep crushing and restart computer

  • November 11, 2020
  • 1 reply
  • 478 views

Using Camera Raw v13.0.2 on Mac (iMac 2019 with macOs Catalina) and after a few minutes of activity (editing or exporting) the program crashes the computer which remains frozen for about a minute and then restarts. The exact same problem occurs on Lightroom Classic v10.0.

These problems began to occur after CC 2021.

I use these programs for work and under these conditions it becomes impossible to work. If that doesn't fix the problem I'll have to evaluate other software.

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    1 reply

    TheDigitalDog
    TheDigitalDog
    Inspiring
    November 12, 2020

    Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

    (Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

    This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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