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Irena0D4D
Participant
December 13, 2020
Question

Camera Raw 13.1 crash

  • December 13, 2020
  • 15 replies
  • 7522 views

Newly updated Camera Raw 13.1 crashes and freezes the whole Mac laptop when trying to open any raw files in Photoshop. Tried it a few times after restarting. Every time the freeze happens, I can only restart my Mac by force, can't quit Photoshop or force quit. Please fix asap or revert back to the old version, it's affecting project deadlines severely! Not a good start to a super busy week before Xmas.  

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    15 replies

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    B
    bgreenstone
    Participating Frequently
    December 18, 2020

    The temporary fix is to turn off Hardware Acceleration for CameraRAW in the Photoshop settings.  It'll run really slow, but at least it wont' crash or freeze.

      D
      devint35453163
      Participant
      January 16, 2021

      This worked for me. Like mentioned, it definitley runs pretty slow, but it functions at least without locking up. Brings back some actualy usability, but still not ideal. Hope for a real fix soon.

      S
      silvertone
      Participant
      December 18, 2020

      Camera Raw 13.1 crashing when opening raw files both from Lightroom or direct. Reinstalled 12.4 as per VTLarry below to get by for now.

        O
        Old D
        Participating Frequently
        December 17, 2020

        I was successfully using 13.0, but 13.1 was a problem.  Is anyone using 13.0? 

          R
          Rob Christy
          Participant
          December 15, 2020

          Same problem for me. The first Adobe person couldn't figure out how to reinstall the prior version as I watched in screen sharing. That ended up creating another problem as they disabled PS to attached Raw and jpg files as they are both "grayed out". This was yesterday n morning. Was supposed to get a call at 8 am from a Tier 2 person. No call. I called in at 10 am was told my case would be expedited this s afternoon. 4 pm now no call. Paying customers are not happy along with me. Quite honestly I haven't had any reason to contact Adobe for help in years...

          PS: Mac Mojave current version 10.14.6 PS version 22.1.0

            V
            VT Larry
            Participating Frequently
            December 15, 2020

            ROb,

             

            I was able to reinstall Camer Raw 12.4 and I am now able to access and edit files. Here is the link

             

            https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html#HowtoinstallCameraRawplugin

              A
              Alex Cortani
              Participant
              December 15, 2020

              @VT Larry  This fix worked for me. Thanks for sharing.

              TheDigitalDog
              TheDigitalDog
              Inspiring
              December 15, 2020

              Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

               

              (Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

               

              This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

              Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
              O
              Old D
              Participating Frequently
              December 15, 2020

              I am having the same problem as the previous user.  When I try to use the newest CameraRAW, my computer (MacPro desktop) freezes and the only way to recover is to manually turn it off and then reboot.  I did trash the Photoshop preferences as suggested to no avail.  Other than the problems with RAW, Photoshop seems to be working fine.

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