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Manoteno
Manoteno
Participating Frequently
October 23, 2020
Question

Camera Raw 13 and 13.0.1 don't work on imac with Catalina

  • October 23, 2020
  • 5 replies
  • 3253 views

I get an error message every time I try to open a RAW CR2 file and Camera Raw does not start. I had to install the old version 12.4 to get it to work.

    This topic has been closed for replies.

    5 replies

    Manoteno
    ManotenoAuthor
    Participating Frequently
    June 16, 2021

    It's finally working! 13.3 is working! After 8 months it is now working! Congratulations for the team's delay in solving the problem.

    Manoteno
    ManotenoAuthor
    Participating Frequently
    March 12, 2021

    13.2 with the same problem!!!!!!!!

    H
    Hanahoe
    Inspiring
    March 13, 2021

    It has proved impossible for me to install in MacOs Catalina the necessary ACR updates from Adobe.   As a result, I have been denied access to the recent developments in Adobe software and must rely on version 12 of ACR.  And yet, from the customer's perspective, the central concept of the Adobe subscription model is continual access to the company's latest software technology: but this has not been my recent experience.

     

    Consequently, after nearly 20 years as an Adobe customer, I have now rescinded my Adobe monthly subscription and I no longer use ACR or Photoshop.   For the past few months I have been using Phase One's Capture One to convert my raw images.  This has involved a significant learning experience which, during Covid lockdown, I have enjoyed and I am now appreciating the results of my endeavours. 

    All best wishes

    Thom.

    www.hanahoephotography.com

    Manoteno
    ManotenoAuthor
    Participating Frequently
    November 4, 2020

    13.0.2 with the same problem.
    Error opening CR2 files.

    ACR does not start.

    I will install version 12.4 again.

    Manoteno
    ManotenoAuthor
    Participating Frequently
    December 8, 2020

    13.1 with the same problem!!!

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    October 24, 2020

    What error message do you get?

     

    What year is your iMac?

    Manoteno
    ManotenoAuthor
    Participating Frequently
    October 24, 2020

     

    Manoteno
    ManotenoAuthor
    Participating Frequently
    October 26, 2020

    Any ideas about the error?

    HenrySanchi
    HenrySanchi
    Participating Frequently
    October 23, 2020

    I have similar problema. After updating Camera Raw to version 13 it freeze all the time. I have tried with both, NEF and DNG files.

    I have also tried to install an older version but I haven't be able. How do you have installed the previous version?

      Manoteno
      ManotenoAuthor
      Participating Frequently
      October 24, 2020

      Download here:
      https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

      HenrySanchi
      HenrySanchi
      Participating Frequently
      October 24, 2020

      Thank you for the link. It doesn't work for me, I installed the previuos version but when I open a raw from Photoshop or use Camera RAW filter it still uses version 13.

       

      Anyway, it finally looks like I've fixed the problem. Incredible as it may seem that the problem is due to the monitoring that "Acronis True Image" software is doing on my computer. I've excluded the directory "C:\Program Files\Adobe" and magically stopped freezing the ACR process

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