Camera Raw 13 is causing hard crashes when GPU accelerated

Forum|Forum|5 years ago
December 29, 2020
2 replies
932 views

Hi,

I guess I'm not the first one to point out this kind of issues with the latest Camera Raw, but I'm a bit worried -- just built a new computer --, so I'd like to know if I can consider these issues really software-related.

So: as I said, new computer. Specs are: CPU Intel i9-10850k, 32GB DDR4, 480GB SSD for SO and a 2TB HD for storage (not being used at the moment).

My graphics card arrived later, so I used both the integrated GPU from Intel (motherboard is an Asus ROG Strix Z490-F) and the new VGA (an Asus RTX 3080 TUF) -- and had issues on Camera Raw with both. It would freeze the computer with the integrated GPU, which then had to be hard-reset. Now, using the 3080, I had freezes, and lately BSOD.

Problem seems to go away when I disable GPU acceleration at Camera Raw settings. Pretty sure the BSODs are being caused by a GPU driver failure, but the VGA works flawlessly otherwise. I've ran stress tests on CPU, memories and GPU and played a couple of high-demanding games with no issues whatsoever. I have no instabilities on general use either.

So... the only thing causing BSODs in my system right now is Camera Raw. Photoshop seems to run fine, though. It's important to say that I'm not running any kind of overclock, and all drivers and BIOS are up-to-date.

So... CR's fault?

Thanks for any input!

Crash or freeze

This topic has been closed for replies.

G

Gabriel J T RodriguesAuthor

Participating Frequently

Ok, I said I would report back if I had issues with version 12.4.

Turns out I did, unfortunately. Freeze followed by a BSOD ("CLOCK_WATCHDOG_TIMEOUT", can verify the event viewer if required). It took quite some time, but it did happen. Perhaps relevant infornation: I just installed 12.4 over 13.1, and didn't reset any settings.

Will look into other ways to solve the issue now. Thank you!

Erik Bloodaxe

Legend

I too just built a new PC with i9 10900X CPU on Asus X299-A II motherboard. M2 drives fitted. There is no integrated graphics. Fitted a 1660 Ti GPU with latest Nvidia studio driver. The system works great with ACR, fast and very responsive. So I can't point a finger at hardware or software issues. Is there a studio driver available for your GPU?

G

Gabriel J T RodriguesAuthor

Participating Frequently

Hi, Erik, thanks for the input!

Ok, I'm a little embarassed. I didn't even know there was a "Studio Driver". Only knew the Game Ready ones. From the little bit of reading I did, the GR drivers should work... well, but perhaps there's something to gain by using the Studio ones.

Your post reminded me of something important I left out on my OP: the OS I'm running is the Windows 10 Pro, 64-bits. Here's the thing. Prior to this PC, I was running a rig with Windows 10 Home 64-bits (updated from a Win 7 installation). PC had a somewhat ancient i5 2500k, but the graphics card was a 1060 GTX. ACR was running great on that system, but I'm pretty sure it was a previous version. I was not exactly someone that updated my softwares too much when they were working well...

I'm leaning towards believing ACR is at fault for some other recent posts I read on this forum, before making an account. People seemed to get some stability back by returning to a previous version of ACR -- 12.4 if I recall correctly. And it bugs me that ACR 13.1 caused problems with two different GPUs, so-to-speak, on my system.

The other reports I saw talked about the latest ACR crashing even on Macs... which seemed weird, but something I could relate to. Sorry for asking, but can you confirm you are running ACR 13.1? Can I ask what is your OS, as well? Perhaps I just have an unfortunate combination of factors that many other people have encountered as well. Not sure.

I may give the Studio drivers a shot (there's one, indeed, for my GPU! From Decemebr 15th). But honestly, before going through the process of uninstalling drivers with DDU etc., I'm more willing to try a previous version of ACR. Seems to be the solution for most people with these problems, and... I'd like to keep the Game Ready drivers, if possible.

Thank you!

Erik Bloodaxe

Legend

Hi there,

My OS is Windows 10 Pro 64 bit version 20H2 (Build 19042.685)

All my Adobe software is latest versions.

Personally I would give the studio driver a try first as your system is little different to mine. If you download and install Nvidia Geforce Experience first then keeping graphics drivers up to date is a breeze. It gives you the choice of whether you want GR drivers or Studio drivers too.

If you downgrade ACR you have to downgrade Bridge and Photoshop too. The consequence is then that you can't get any new updates to either of these rather essential pieces of software without updating ACR too so you are then going back to sqaure one if you want the latest releases!

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