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Solaxart
Known Participant
October 26, 2021
Question

Camera Raw 14.0 crash with Photoshop 23.0 Update - Windows

  • October 26, 2021
  • 4 replies
  • 1682 views

Widows 10 last version

Photoshop 23.0 Update - Camera Raw 14.0

Camera Raw 14.0 crashes and I can't get back to the only working version 22.4.2.
I am completely stuck.

This topic has been closed for replies.

4 replies

Solaxart
SolaxartAuthor
Known Participant
October 26, 2021

I have a doubt ... is not that the cache with the files of the old release still sends Camera Raw?

Solaxart
SolaxartAuthor
Known Participant
October 27, 2021

Replay

I have a doubt ... is it not that the cache with the files of the old release crashes Camera Raw?

Participating Frequently
October 30, 2021

Help !!!!!!!!

 

I can't get out of the problem, the crash constantly recurs, despite all the tests done, I WOULD LIKE TO RETURN to version 22.4.2, so I can't go on.

 

Otherwise I will be forced to look for a Photoshop alternative.

Solaxart
SolaxartAuthor
Known Participant
October 26, 2021

Sorry (not really), but since I wrote to you, Camera Raw no longer crashed, while before after two or three changes I had to close Photoshop with CTRL ALT DEL.
I didn't do anything, I didn't turn the computer off and on again, I just closed Camera Raw before it crashed, so I can't give a reason.
If he does it again I will contact you
(Excuse my English, but I'm using the translator)

Thanks for your concern

Andrea Solari

Mohit Goyal
Community Manager
Community Manager
October 26, 2021

Once you submit the crash logs, please share your email id with me via private message.

 

Thanks,

Mohit

Mohit Goyal
Community Manager
Community Manager
October 26, 2021

Hi there, 

 

We're sorry for the crash issue. Could you please submit the crash report along with your email address to Adobe so that we can check the root cause. To know more about submitting the crash logs, see this: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Also, you may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action and workspace: https://adobe.ly/2vNz6FG 

 

Thanks,

Mohit