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Question

Camera RAW 14.4.1, 18.5 and most recently 18.6 cannot be used. It simply won't open.

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The updates for the versions I mentioned in the title don't work. Camera Raw keeps claiming my RTX 3070 GPU isn't supported. So, I can't use it. Only version 18.4.0.0 works.

Here are screenshots of the messages I receive with the latest versions.

And here with version 18.6.0.0

Apart from Photoshop itself, which does support my GPU:

Therefore, I cannot take advantage of the latest Camera RAW features. This is unacceptable.

I already submitted a bug report for versions 18.4.1 to 18.5, but without success. You haven't fixed the problem in this version.

Here are the logs for version 18.6.0.0

As well as those of the version that works for comparison.

I also upload my dxdiag file for analysis.

I even got another NVIDIA GeForce Studio driver update today, version 616.56. But it didn't fix the Camera RAW issue. So I'm still stuck on the working version 18.4.

It's really frustrating 😤 knowing that I'm paying for the software.

Logs.zip

Logs pour 18.4.0.0.zip

DxDiag.txt

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Ralf273099888q21

Participating Frequently

The Bug ist still exists in the new Version of Camera Raw 18.7. It is quite frustrating that this bug still exists, as it severely limits the workflow in Lightroom and Photoshop. Working with the last fully functional version (Camera Raw 18.4) is not a viable solution, especially since RAW files from newer cameras or data from newly released lenses are not recognized.

When can we expect a dedicated hotfix or dot-release that fundamentally addresses these architectural GPU conflicts?

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Ralf273099888q21

Participating Frequently

Double post, sorry

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Ralf273099888q21

Participating Frequently

The GPU issue continues even in the CR 18.7 Version. When can we expect a dedicated hotfix or dot-release that fundamentally addresses these architectural GPU conflicts?

It is quite frustrating that this bug still exists, as it severely limits the workflow in Lightroom and Photoshop. Working with version 18.4 – the last fully functional version – is not a viable solution, especially since RAW files from newer cameras or data from newly released lenses are not recognized."

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Harald De LucaAuthor

Known Participant

I feel the same way. It’s really frustrating. The developers ought to fix all the bugs first before adding new features. I get the impression they aren't listening to us. We can tell them hundreds of times that the same unfixed bug is still there, but they just don't fix it 😤.

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yamato713108855

Community Expert

Have you tried resetting the Camera RAW preferences?
To reinstall, use the Adobe Cleaner Tool to remove the software, then manually download the installation file.

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Harald De LucaAuthor

Known Participant

Yes, I've already done all that. I've also carried out the troubleshooting steps on the Camera RAW troubleshooting page. But nothing worked for me.The only version that works on my machine for the moment is 18.4.0.

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Ralf273099888q21

Participating Frequently

I have the same Issue since Version 18.4.1. All Workarounds didn’t work. I updated the Nvidia Studio Drivers today to the latest Version, without success. My GPU is a Asus RTX 3060. I downgraded to 18.3, but in LIghtroom Classic the internal Camera Raw Version ist 18.5, so the GPU is still not supported. The time for Denoising Process in LRC is not acceptable.

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Harald De LucaAuthor

Known Participant

Yeah, and even reinstalling the driver from before the 600 series didn't give any convincing results. For me, the only latest version that works on my setup is Camera Raw 18.4.0. All the newer ones are broken. And I haven't figured out how to change the internal Camera Raw version in Lightroom Classic.

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