Camera raw 15.0 crashes photoshop when opening CR3 files from canon

Forum|Forum|3 years ago
November 16, 2022
4 replies
485 views

I updated to photoshop 23 and camera raw 15.0. Now photoshop crashes when trying to open CR3 files in camera raw. whole thing runing on macOS Ventura 13.0.1.

Photoshop will only open raw files when camera raw 13.1 is installed - problem is then that CR 13.1 doesnt support my Canon EOS R5.

Ive tried resettting both Photoshop and Camera raw settings to no use. Ive also deleted all adobe apps and creative cloud app and then reinstalled everything again.

Any solutions out there

macOS

TheDigitalDog

Inspiring

Try the cleaner app and a clean install of the application.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

PS has not yet been updated for Ventura too.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

T

tobias_nicolaiAuthor

Participating Frequently

I cant even acces camera raw settings without PS crashing

T

tobias_nicolaiAuthor

Participating Frequently

When trying to reset ACR preferences photoshop crashes again and comes up with its Photoshop crashed unexpectedly

TheDigitalDog

Inspiring

Try resetting your ACR preferences, better?

Hold down the Command key and select Photoshop > Preferences > Camera Raw (MacOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).

Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"

If you disable GPU in preferences for both products, any better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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