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eiapoce
eiapoce
Participating Frequently
May 13, 2026
Question

Camera Raw (18.3.0.2528) Freeze when using graphic processor

  • May 13, 2026
  • 2 replies
  • 37 views

Hello, I started editing with photoshop after a 4 months pause and I found this unpleasant bug.

When using Camera Raw on a Windows 11 PC with AMD Ryzen 9950x CPU, RTX 4070ti Super GPU and x870 Chipset Camera Raw freezes the pc while rendering the raw files. 

In order to troubleshoot the problem I freshly formatted the computer and started fresh with a updated windows 11 pro and stock bios settings (no overclock) latest nvidia studio drivers v596.36 and nvidia app v11.0.7.247. All programs are latest version. Bridge is v16.0.3.21 and ACR is v18.3.0.2528


How to replicate the issue 
When editing RAW files coming from my Canon R6MKII ACR behaves sluggish. Modifiing sliders induces lags. I usually open 20 pictures at the time and the more the picture I edit the heavier the problem gets. After around 10 pictures are edited hard freeze happens - it’s impossibile to run task manager or to move the mouse - keystrokes are accumulated in the buffer. Usually thereafter the freeze resolves itself after waiting 5 to 10 seconds. 

When I deselect the option to use the Graphic Processor in ACR preferences everything resumes as normal - that is without hardware acceleration the renders are MUCH faster and lagless.

This is happening on the newly formatted pc with no third party software or plugins. 


I have to note that other programs and games have no issues at all. I did not try to run Lightoom. 

    2 replies

    eiapoce
    eiapoceAuthor
    Participating Frequently
    May 13, 2026

    Sorry for the quick reply.

    It does happen only with camera raw. Other programs are working as usual.

    There is no crash. Only a deep freeze lasting 5 seconds to 10 seconds.

    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    May 13, 2026

    Hey @eiapoce,

    I’m moving your post from the Bug category to Camera Raw Questions while we gather more details about the crashing issue.

    It sounds like this may be happening across multiple programs. Can you confirm if that’s the case? If you haven’t already, were you able to submit a crash report? Please let us know whether the report is for Camera Raw or Photoshop.

    It would also help if you could share your system information. You can find this by going to Help > System Info. Please copy the details into a text file and attach it to your reply.

    Here to help, just need more details.


    ^CMass

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