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Becky_Ottawa
Participant
March 13, 2017
Answered

Camera Raw 9.9 [Unable to open Raw files from the Olympus E-M1 Mark II in CS6]

  • March 13, 2017
  • 2 replies
  • 2100 views

I have just downloaded 9.9 on my Windows 10 for CS6 and have run the installation but now when I click on a Raw image stored from my Olympus E-M1 Mark II, I get a message "Photoshop cannot open this file".  Can anyone help?

    This topic has been closed for replies.
    Correct answer JP Hess

    Camera Raw 9.9 is not compatible with Photoshop CS6. The latest version you can use is Camera Raw 9.1.1. If you need support for a newer camera model then you will have to use the latest DNG converter. It's a free download from Adobe, and you can create digital negative copies that include all of the original raw data. Those DNG files can be opened with Camera Raw 9.1.1. You have to check system requirements to make sure the latest DNG converter is compatible with your operating system.

    Since you are using Windows 10 there should be no problem using the latest DNG converter. Using the converter is the only way you can get the raw image data from that camera into Camera Raw with Photoshop CS6.

    2 replies

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    trishs4747
    Participant
    November 9, 2017

    I'm kind of in the same boat, but I'm trying to update my Photoshop Elements 14 camera raw and I'm just having no luck at all.  I downloaded the newest version, 10.0, but it didn't work, so I downloaded  9.12.  No again.  So I sleuthed some more and came across the article on DNG so I downloaded DNGconverter 10.0 but I'm still getting the error 'camera raw cannot open the files from this camera.  My camera is Panasonic DC FZ80.  Just new, bought it yesterday, and now I can't see the files.  Help?

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    November 9, 2017

    Cameras supported by Camera Raw

    Camera Raw plug-in and Adobe application compatibility

    Your camera was first supported in Camera Raw 9.9 which is only supported in Elements 15 and Elements 2018.

    Elements 14 is only compatible with Camera Raw up to version 9.5 so you'll never be able to open those Raw files with Elements 14. There are no more Camera Raw updates for Elements 14. 9.5 is the last one.

    Are you using the DNG converter correctly? You must use it to convert folders of Raw files to DNG format - even if you're only converting one single Raw file. Point the converter to the correct folder then convert.

    Camera Raw: How to use Adobe DNG Converter - YouTube​

    Once converted, you open the converted DNG files in Elements 14. Not the original Raw files.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    March 13, 2017

    Does camera raw 9.9 SAY it is compatible with your 4+ year old version?

    B
    Becky_OttawaAuthor
    Participant
    March 13, 2017

    Thanks for replying.  Where would I find that out? 

    JP Hess
    JP HessCorrect answer
    Inspiring
    March 13, 2017

    Camera Raw 9.9 is not compatible with Photoshop CS6. The latest version you can use is Camera Raw 9.1.1. If you need support for a newer camera model then you will have to use the latest DNG converter. It's a free download from Adobe, and you can create digital negative copies that include all of the original raw data. Those DNG files can be opened with Camera Raw 9.1.1. You have to check system requirements to make sure the latest DNG converter is compatible with your operating system.

    Since you are using Windows 10 there should be no problem using the latest DNG converter. Using the converter is the only way you can get the raw image data from that camera into Camera Raw with Photoshop CS6.

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