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Participant
April 29, 2025
Question

Camera Raw crashes often on Samsung Galaxy Book5 360

  • April 29, 2025
  • 1 reply
  • 282 views

Good day!

 

I am using Adobe Creative Cloud on my new Samsung Galaxy Book5 360. Before buying it, I checked the specs and I run the Adobe Diagnostics and it says the laptop can support the Adobe suite. Nevertheless, Camera Raw (on Photoshop 26.6) crashes often. Mostly when using sky mask, or erasing people, even though sometimes it just crashes without a clear reason. I sent the error reports but got no reply yet.

Ii also crashes on Premiere Pro (25.2.3)

 

Did anybody experience a similar problem?
Thanks and regards

1 reply

David Franzen at Work
Adobe Employee
Adobe Employee
May 27, 2025

Does this model have the Intel® Core Ultra 7 Series 2 Processor?


I suggeest you try updating the GPU driver by downlading the latest driver directly from Intel.

https://www.intel.com/content/www/us/en/support/products/80939/graphics.html

-David

 

Participating Frequently
June 16, 2025

Hi David,
i have an Intel 255H Ultra 7 with 140T iGPU and the latest intel driver (32.0.101.6881 WHQL, June 2025), but it still crashes after 20 secends.
64 GB RAM, VRAM can use it - but it looks like the VRAM doesn't use RAM for the iGPU .... - I don't know why. I have tried 1000 thinks ....