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ameliav21700718
Participant
March 23, 2018
Answered

Camera Raw doesn't recognise D800e RAW file

  • March 23, 2018
  • 1 reply
  • 729 views

I had a graphics card failure on my MacBook Pro and had to reinstall my system (10.9.5) and reinstall Adobe CS 6. Now when I try to open a RAW file I get a message:-

"Photoshop cannot open this file.

If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via Help > Update.....

If the problem persists, visit the following link for more information:

http://www.adobe.com/go/kb407111"

I've tried installing Adobe DNG Convertor but it doesn't run on OSX10.9.5. I don't want to update the System because I've read CS6 won't run on Systems above 10.9.5.

Does anyone have a solution?

Cheers MichaelVE

    This topic has been closed for replies.
    Correct answer JeffreyOD

    Hello! I think CS6 installed ACR 7.0 by default and that camera requires ACR 7.1 or higher for support. However, the latest version of ACR that works with CS6 is 9.1.1, and it should run fine on 10.9.5. So, you should download and install ACR 9.1.1 from here:

    Camera Raw plug-in installer

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    March 23, 2018

    Hi MichaelVE,

    Sorry to hear that your Nikon D800E is not being recognized by Photoshop and Camera raw.

    Could you please let us know the version of camera raw you have installed?

    This article Troubleshoot Camera Raw | Photoshop, Photoshop Elements is a great start to troubleshoot this problem.

    Thanks,

    Akash

    JeffreyOD
    JeffreyODCorrect answer
    Participating Frequently
    March 23, 2018

    Hello! I think CS6 installed ACR 7.0 by default and that camera requires ACR 7.1 or higher for support. However, the latest version of ACR that works with CS6 is 9.1.1, and it should run fine on 10.9.5. So, you should download and install ACR 9.1.1 from here:

    Camera Raw plug-in installer

    A
    ameliav21700718Author
    Participant
    March 23, 2018

    Hi Jeff, thanks for the tip. My RAW files open now. Cheers MichaelVE

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