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Muz1966
Participant
March 27, 2018
Answered

camera raw files from Canon 5D mark 4

  • March 27, 2018
  • 2 replies
  • 1153 views

Hi when I drop in a raw file I get this message appear

Could not place the document ‘_93A0217.CR2’ because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.

Please visit the Camera Raw help documentation for additional information.

not sure how to resolve any help would be greatly apreciated

    This topic has been closed for replies.
    Correct answer ssprengel

    First, you need to be running a version of the CR plug-in hosting software (Photoshop, Premier, Illustrator?) that can be updated to ACR 9.7 or newer.  You should be notified about updates automatically, but sometimes you can give it extra help by selecting Help / Updates... in the host software or gear-or-hamburger/Check for App Updates in the creative cloud tray app.

    2 replies

    Bani Verma
    Community Manager
    Community Manager
    March 27, 2018

    Moving this query to Adobe Camera Raw​ community.

    John Waller
    Community Expert
    Community Expert
    March 27, 2018

    Which version of Camera Raw do you have installed?

    You need at least version 9.7

    Cameras supported by Camera Raw

    GreenChair
    Participant
    July 17, 2018

    How do I update my Camera Raw to a newer version?

    ssprengel
    ssprengelCorrect answer
    Inspiring
    July 17, 2018

    First, you need to be running a version of the CR plug-in hosting software (Photoshop, Premier, Illustrator?) that can be updated to ACR 9.7 or newer.  You should be notified about updates automatically, but sometimes you can give it extra help by selecting Help / Updates... in the host software or gear-or-hamburger/Check for App Updates in the creative cloud tray app.