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meganandjim
Participant
May 13, 2024 12:16 PM UTC
Question

Camera Raw - freezes with a splash screen when I try to use Mask Icon

All tools in Camera Raw are working except when I click on the Mask icon to do anything at all it immediately seizes everything up and no way to close only through Task Manager. A Splash screen covers everyting -showing the new things in masking- but it freezes everything up.

Help Please - getting very frustrated now, done every update possible - drivers etc!

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    2 replies

    Per Berntsen
    Community Expert
    Per BerntsenCommunity Expert
    Community Expert
    May 13, 2024 7:23 PM UTC

    Try resetting the Camera Raw preferences.

    In Photoshop, go to Edit > Preferences, then click Camera Raw with the Control key pressed.

    Click Yes in the dialog that follows.

     

     

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    Tharakesh AnanthaKrishnan
    Participant
    Oct 22, 2024 2:15 PM UTC

    Same issue happened to me. reseeting preferences did not work. 

    Absolutely frustrating. is there a solution for this from Adobe ? 

     

    Note : The same happenes in lightroom 2025 as well. The moment i click mask icon, lighroom gets frozen.

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