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Participant
June 13, 2017
Question

Camera Raw Help

  • June 13, 2017
  • 3 replies
  • 569 views

I'm getting this error message (pictured) and just 1 hour ago it was working fine. I have not gotten a new camera. I went and downloaded the "update" for camera raw and when I opened the installer it said I didn't need it. I am simply trying to just open my raw files in photoshop to work. Don't understand what happened!

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3 replies

Participant
June 13, 2017

Camera raw support to camera raw 9.10.1

jbm007
Community Expert
Community Expert
June 13, 2017

can you reboot and try the update again?

something must have gotten gubbered up........

Just Shoot Me
Legend
June 13, 2017

What type and version operating system are you using, Mac or Windows and the exact version.

What version of Photoshop are you using and what version of ACR.

When was the last time you restarted your computer?

Participant
June 13, 2017

Mac OS version 10.11.1

Photoshop 2015.1.2

20160113.r.355x64 (I don't know where to look for what version of photoshop I'm using... I'm hoping these numbers tell you?)

Camera Raw Plugin version 9.4.0.548

And I've restarted my computer a few times trying to right this...

JP Hess
Inspiring
June 13, 2017

The Camera Raw you have installed isn't up to date. The most current version is Camera Raw 10.1.1.