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PSJock
PSJock
Participant
November 4, 2019
Answered

Camera Raw is so SLOW

  • November 4, 2019
  • 6 replies
  • 12825 views

I just installed the new Camera Raw this morning, and I have to say it is very nearly unusable. I'm trying to make 14 raw files look a lot like each other. Switching from one to the other is almost impossible. Click on one file, look at it, click on the next file and it takes, I'm not kidding, at least 2-3 seconds for the file to appear in the working window. Is this a bug? How do I go back to what I was using yesterday?

 

Thanks!

    Correct answer John AZ

    Yup, it was Acronis True Image. I disabled the Active Protection and it was useable again.

    6 replies

    3
    3dsMoritz44
    Participating Frequently
    June 8, 2021

    Acronis just released a new version which fixes this bug for me. Maybe you can give it a try. The new version is "Acronis True Image 2021, Build 39216".

    nancys93946650
    nancys93946650
    Participant
    December 19, 2020

    Thank you so much for this information.  I was so frustrated with editing in Camera Raw in Photoshop but this has fixed the problem!

    R
    richardb82123137
    Participant
    December 16, 2020

    Hello,
    The culprit is again - Acronis True Image. I have had this software for a number of years and have always upgraded. In the previous edition (2020) you could disable files or folders in the Protection menu, which I did and which allowed Camera RAW to work perfectly. But I recently upgraded to Acronis True Image 2021 and the lagging of Camera RAW images loading - plus the lagging of the adjustment sliders started again yet - Photoshop was included in the protection excluded list. So I completely uninstalled Acronios True Image 2021 and the lagging on images loading and adjustment sliders in Camera RAW disappeared immediately. Either Adobe or Acronis need to resolve this issue - when Acronis uninstall asked me why I wanted to install - I said 'This software causes major issues with Adobe Photoshop' - though what difference that will make - I don't know.
    Regards,
    Richard

      B
      bgreenstone
      Participating Frequently
      December 20, 2020

      I don't have Acronis True Image, nor have I ever even heard of it.  My CameraRAW 13.1 freezes up my Mac every time unless I disable the Hardware Acceleration or install the older version.

        Angel Scan
        Angel Scan
        Known Participant
        December 11, 2020

        Hallo,

        seit der PhotoShop Version 19.... reagiert Camera Raw beim laden und bearbeiten einer RAW Datei sehr Zeitverzögert, je nach Bearbeitungswerkzeug kann es 10 Sekunden und länger dauern bis eine Änderung ausgeführt wird!

        Camera Raw als Filter -innerhalb eines geöffneten Fotos in PhotoShop- reagiert fast unmittelbar auf Einstellungsänderungen!

        Ich habe mit den Einstellungen für die Grafikkarte (GPU) experimentiert aber keine Veränderung erzielt

        Mein System: Windows 10, 64bit, 16GB Ram, Grafikkarte NVIDIA GeForce GTX1060-6GB - alles up-to date

         

        any suggestions?

        ich habe den halben Tag damit zugebracht in den Hilfe-Foren nachzuforschen, mein Problem- mein English ist nicht das beste- ihr alle habt/hattet ein Ähnliches Problem aber soweit

        ich das ersehen kann liegen die Einträge fast ein Jahr zurück, es hat in der Zwischenzeit einige Updates gegeben (ich nutze auch ACRONIS

        True Image - habe heute das neuste Update erhalten- das abstellen der besagten "Active Protection" bewirkt keine Besserung!

         

        Charly

        P.s. wie kann ich die DxDiag.txt Datei anhängen?

        Googel Translation
        Hello, Since PhotoShop version 19 .... Camera Raw reacts very slowly when loading and editing a RAW file, depending on the editing tool it can take 10 seconds or longer until a change is made! Camera Raw as a filter -within an open photo in PhotoShop- reacts almost immediately to changes in settings! I have experimented with the settings for the graphics card (GPU) but have not achieved any change My system: Windows 10, 64bit, 16GB Ram, graphics card NVIDIA GeForce GTX1060-6GB - everything is up to date any suggestions? I spent half the day researching the help forums, my problem - my English is not the best - you all have / had a similar problem so far I can see that the entries were almost a year ago, there have been some updates in the meantime (I also use ACRONIS True Image - I received the latest update today - turning off said "Active Protection" does not bring about any improvement!

        Charly

        J
        John AZ
        Participant
        December 11, 2020

        I am on PhotoShop 21, in fact, just today writing this, I took another minor update to it. I am still using Acronis, but their 2020 version. I haven't upgraded to 2021 and not sure if I will. I really don't having my software as a subscription, which even includes Adobe CC (yes, you guys!) I have been slowly shifting away from my dependancy on it and been using Capture One and Affinity Photo / Luminar more and more lately for my work flow. I am still pretty dependent on Photoshop at this moment though, especially since I have a decade of photos processed with it. For the most part, I hardly do use Camera Raw, my workflow has just developed where I don't need it much. I do use it for temperature adjustment and maybe some exposure adjustments, but that's about it.

         

        All that being said.... I just cracked open Photoshop 21.1 and loaded up a file and went into Camera RAW 31.1. It was very responsive to me. With the exception of Acronis, I am current on everything.

         

        Here is a screen shot of my Manage Process in Acronis. If it's still slow for you, I am not sure what to say. I would start working on a process of elimination. Start working on any "Active Protection" you have, like Acronis, virus protection, etc. Check your services and see what's running. If you just search on the process name, you'll get a wealth of information.

         

        Angel Scan
        Angel Scan
        Known Participant
        December 11, 2020

        Thank you John AZ,

        putting Photoshop into the Wheitlist of Acronis Active Protection- Camera Raw is working just fine now!!

        But now I'm wondering why I should continue to use Acronis, I bought it as backup software and not as protection software! but that doesn't belong here!

        Thanks again!!!

        Charly

        dfranzen_camera_raw
        Adobe Employee
        dfranzen_camera_raw
        Adobe Employee
        November 12, 2019

        Some users on our feedback forum have reported that they have a product named  Acronis True image on their computres and that  turning off the "Acronis Active Protection service" resolve their slow downs.

         

        https://feedback.photoshop.com/photoshop_family/topics/camera-raw-lagging-issue-after-update-dng-pic...

        If you also have that product, please try that workaround and let us know if it helps you.

         

        Thanks,

        David

        J
        John AZCorrect answer
        Participant
        September 9, 2020

        Yup, it was Acronis True Image. I disabled the Active Protection and it was useable again.

          J
          John AZ
          Participant
          September 9, 2020

          Taking this a step further, in Acronis True Image, under Active Protection -> Manage Processes, I white listed C:\Program Files\Adobe\Adobe Photoshop 2020\Photoshop.exe

           

          Now I don't have to go and disable active protection each time I want to use Camera RAW.  Obvously this will work until they change the file path on an upgrade.

            Akash Sharma
            Akash Sharma
            Legend
            November 5, 2019

            Hi there,

             

            Sorry that Camera Raw is running slower than expected. 

             

            Could you please take a look at the troubleshooting steps mentioned in this article https://helpx.adobe.com/in/photoshop/kb/acr-gpu-faq.html#Troubleshooting and let us know if that helps?

             

            Thanks,

            Akash

            Loren Rye
            Loren Rye
            Inspiring
            November 5, 2019

            Disabling GPU acceleration in Camera Raw preferences helped alleviate some of the issue for me, until I restarted Photoshop and now the lag is back and nothing helps speed things up. 

             

            I had the same problem that PSJock mentioned above--my computer is not out of date, either. 

             

            I must say though it's awesome that the 3-5 minute hang upon closing the ACR window is now almost gone. 

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