Participant

Question

camera raw issue opening jpgs

Forum|Forum|5 years ago
February 24, 2020
4 replies
976 views

I Have Photoshop CS6.

Up to know, I was able to open jpg files from bridge in Camera raw, just by clicking "open in camera raw".

But from a couple of months ago I am not able anymore

I get messages "Camera raw is not activated" "Camera raw needs a product with license"

Of course i have a license for my Ps CS6.

Can anybody help me?

How to

This topic has been closed for replies.

Flavio G

Participant

Hello everybody, I have the same issue with jpg files not opening in Camera Raw from Bridge. Update version of PhS and Br. Can anyone help, please?

B

Bruce AB

Known Participant

The error message says that the version you have of ACR is not compatible with the version of Bridge you are using. As of Augus 16, 2022, you are using the current version of ACR (14.4.1.1122), but the current version of Bridge is 12.0.2.252 so you should try updating to that.

Flavio G

Participant

Thank you Bruce for your reply.

Current Bridge 12.0.2.252. You mean I have to go back, to downgrade Bridge to 11.0.1 is it correct?

this are the choices.

I look forward for your reply. Thank you.

G

garciabmarianoAuthor

Participant

Strongly disappointed with Adobe.

I received a direct message asking me to contact Adobe Team email . I did.

But they didn´t gave me a ny support. They just asked me to buy a new license with the excuse that my current license is "old" and not supported (2013).

This is not the kind of customer service you would expect from Adobe.

Sil.C

Community Manager

Hi Mariano,
At Adobe we don't have an inbound email address for support. It looks like a scammer pretending to be an Adobe employee has gotten in touch with you. Please check this thread on how to identify Adobe employees in this community.
As per how to contact support, please check this page for more information.
Thanks!

Chuck Uebele

Community Expert

Moved to the Camera Raw forum from the Photoshop forum.

G

garciabmarianoAuthor

Participant

Great!!

And....?

Chuck Uebele

Community Expert

This is a more specific forum, and you might get better answers. Off hand, I'm not sure what the issue is, but I would try resetting the preferences of camera raw.

G

garciabmarianoAuthor

Participant

Just to add taht I can open raw files without any problem, but not jpg

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