camera raw masking errors

Forum|Forum|1 day ago
May 25, 2026
4 replies
31 views

Hi all,

Hoping I can get some help/advice here. I’m running the latest photoshop /camera Raw on my windows 10 PC. My GPU is Nvidia geforce 1660super, 32 GB ram. If I open a raw file from bridge into camera raw I’m getting errors when using the sliders in the masking section. The errors are “runtime” or GPU has encountered a problem and will be turned off for the remainder of the session (or words to that effect). So, i thought my GPU was not powerful enough. However...I installed Lightroom Classic and I have no issues with the AI masking. As Lightroom and camera raw have the same engine (I believe) how come I’m not getting the errors that I’m getting in Camera raw? Chat GPT states Lightroom handles GPU more effectively...but this makes no sense to me. Thanks in advance.

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paul190453Author

Inspiring

All working fine now after a few hours of headaches. @sameer K your suggestions caused some issues and headaches in Photoshop. I did a system restore, which put an earlier Nvidia driver in place but the issue still persisted in camera raw masking. I then updated the driver to the latest one (studio driver, which I always use). However, I then had an issue with the remove tool not working and crashing in Photoshop. It wanted to install components, so i did, but the issue remained. So, I uninstalled and reinstalled Photoshop...the remove tool components got installed in the reinstall. Now all is well, remove tool works, but interestingly the masking now works in camera raw without gpu or runtime errors. Will wait (and hope) that it remains so. Just about to pull the pin and get a new PC built, but read online that many are having gpu and runtime issues with Nvidia cards like the 5700 or similar...the card I was thinking of getting in the new system. Will stick to what I have.

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paul190453Author

Inspiring

@Sameer K

Thank you for the reply. I tried your suggestions but the issue persists. System info attached.

Cheers,

Paul

system info.TXT

Sameer K

Community Manager

Hey, @paul190453. Welcome to the Photoshop Community. I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

Press and hold the CTRL + ALT key in Photoshop. Then, go to Edit in the main menu > Preferences > Camera Raw Preferences, and select 'Yes' when prompted to reset Camera Raw preferences.

You can check for any available driver updates from Nvidia. After you update the GPU drivers, try the steps below and check how it goes.

The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Relaunch Photoshop.
Head here to see more manual ways to troubleshoot this: https://adobe.ly/3RsinkG

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)