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phototoyo
Participant
January 26, 2017
Answered

Camera Raw "Open Image" button does nothing...

  • January 26, 2017
  • 2 replies
  • 1493 views

...in a certain scenario; let me explain.

If this belongs in the Bridge community, please let me know.

Currently running CC 2017 on OS 10.11.6.

Working with .CR2 files from 5D Mk II and Mk III

I've opened Bridge and navigated to the .CR2 files in question. Select a file and "open in Camera Raw" either by keyboard shortcut, button or right-click. Make adjustments in camera raw and then click "open image." Nothing happens. Photoshop is suppose to launch, but it doesn't. No error message is received. I've reset photoshop and bridge settings to no avail. I was having this issue with 2015.5 before the upgrade to 2017 as well. This is an institutional copy running on an institutional machine (but no fancy configurations, etc).

I can only get raw files to launch from bridge if I double-click them. This launches photoshop and then camera raw. Adjustments can be made and the "open image" button will send the image to Photoshop with no problems.

I realize this may be splitting hairs, but it used to work via the "open in camera raw" path.

Anyone seeing similar issues or have a fix?

Thanks!

    This topic has been closed for replies.
    Correct answer phototoyo

    Since this is an institutional machine, I wiped it entirely and reinstalled CC2017. The problem no longer persists.

    2 replies

    P
    phototoyoAuthorCorrect answer
    Participant
    February 20, 2017

    Since this is an institutional machine, I wiped it entirely and reinstalled CC2017. The problem no longer persists.

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    January 26, 2017

    What version of Camera Raw do you have? Just a wild guess: it sounds like it's an old version of ACR that's looking for a older version of PS, which isn't there. Any chance to get ACR reinstalled?

    P
    phototoyoAuthor
    Participant
    January 26, 2017

    It's ACR 9.8.0.692. Seems to be the latest version. I have other machines where this problem does not exist. Thinking it may just be an issue with that particular box. May have to wipe and try to reinstall. Unless someone else has any ideas?

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    February 20, 2017

    Hi Phototoyo,

    Try reinstalling ACR using the link below: -

    Adobe Camera Raw

    Please let us know about the outcome.

    Regards,

    Sahil

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