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adamt47088372
Participant
June 26, 2018
解決済み

Camera Raw Program Error

  • June 26, 2018
  • 返信数 2.
  • 10573 ビュー

This must have happened with a recent update, but I'm not able to open Raw files in Bridge CC (8,0.1.282 x64) or Photoshop CC (19.1.5).  When I try, I get an error box with the title, "Adobe Photoshop CC 2018" and the message, ""Could not complete your request because of a program error."

I have uninstalled and reinstalled both programs, including an earlier version of PS CC, to no avail.  I get the error whether I use the "open in Camera Raw" command in Bridge or attempt to open the file directly in PS.  In addition, the Camera Raw filter in PS is not working.

Curiously, I AM able to use Camera Raw in Lightroom Classic CC.

Need help here!

このトピックへの返信は締め切られました。
解決に役立った回答 MQI9289421

It looks like your ACR plugin is missing… You can download and run the 10.4 ACR standaslone installer from here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

返信数 2

MQI9289421解決!
Adobe Employee
June 26, 2018

It looks like your ACR plugin is missing… You can download and run the 10.4 ACR standaslone installer from here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

adamt47088372
adamt47088372作成者
Participant
June 26, 2018

Thank you so much, Michelle!  That fixed the problem.

It didn't even occur to me because Camera Raw was listed in the Creative Cloud Apps panel with the text, "up to date."

JP Hess
Inspiring
June 26, 2018

Have you updated the camera raw plug-in for Photoshop? In Lightroom, you are not accessing the camera raw plug-in. That technology is part of the Lightroom program. Do you know what version of the plug-in is installed on your computer?

adamt47088372
adamt47088372作成者
Participant
June 26, 2018

Yes, I’m using the most recent version of Camera Raw.  What’s really weird is that the “open in camera raw” command in Bridge worked one time since this started happening.