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adamt47088372
adamt47088372
Participant
June 26, 2018
Answered

Camera Raw Program Error

  • June 26, 2018
  • 2 replies
  • 10548 views

This must have happened with a recent update, but I'm not able to open Raw files in Bridge CC (8,0.1.282 x64) or Photoshop CC (19.1.5).  When I try, I get an error box with the title, "Adobe Photoshop CC 2018" and the message, ""Could not complete your request because of a program error."

I have uninstalled and reinstalled both programs, including an earlier version of PS CC, to no avail.  I get the error whether I use the "open in Camera Raw" command in Bridge or attempt to open the file directly in PS.  In addition, the Camera Raw filter in PS is not working.

Curiously, I AM able to use Camera Raw in Lightroom Classic CC.

Need help here!

    This topic has been closed for replies.
    Correct answer MQI9289421

    It looks like your ACR plugin is missing… You can download and run the 10.4 ACR standaslone installer from here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

    2 replies

    M
    Adobe Employee
    MQI9289421Correct answer
    Adobe Employee
    June 26, 2018

    It looks like your ACR plugin is missing… You can download and run the 10.4 ACR standaslone installer from here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

      adamt47088372
      adamt47088372Author
      Participant
      June 26, 2018

      Thank you so much, Michelle!  That fixed the problem.

      It didn't even occur to me because Camera Raw was listed in the Creative Cloud Apps panel with the text, "up to date."

      JP Hess
      JP Hess
      Inspiring
      June 26, 2018

      Have you updated the camera raw plug-in for Photoshop? In Lightroom, you are not accessing the camera raw plug-in. That technology is part of the Lightroom program. Do you know what version of the plug-in is installed on your computer?

      adamt47088372
      adamt47088372Author
      Participant
      June 26, 2018

      Yes, I’m using the most recent version of Camera Raw.  What’s really weird is that the “open in camera raw” command in Bridge worked one time since this started happening. 

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