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albioneast9
Inspiring
August 24, 2020
Answered

Camera Raw recent updates all very slow or not working ,including 12.4

  • August 24, 2020
  • 8 replies
  • 4576 views

After many years of stable performance of camera raw. this year has been a disaster.

In June there was an update to a  diferent UI version 13, the sliders refused to move and I wondered what else had changed in my computer.

I went into the start up apps and eliminated most of them, Photoshop loaded fine and has never shown any problems, it is always Raw that is the culprit.

A kind reader recommened I rolled  back to 12.2, and the problems went away for just over a day, when suddenly it went back to no slider control.

I cant begin to say how many times I have gone back and forth on this problem, I was even desparate enought to try DXO, only to find their latest version does not support my Nikon D6!

Today I saw an annouccment that Raw 12.4 had been released, I wenr through every thing agin,and its still a dud. I am sure Adobe has some very talented people, I enjoy seing the CEO on TV explaining whats going with AI and Adobe, but clearly in the trenches there is a  programmer that by this time is geting really frazzled, as I am too. I have Windows 10. 32 MB memroy and an NVIDIA game card instsalled.

sincerely

William

    This topic has been closed for replies.
    Correct answer albioneast9
    Your experience exactly mimics my own, I did opt for a faster CPU and have maxed that option out with the motherboard I am using.
    I sense that like you there is other software running that is the fault, but task manger does not reveal it.


    Sent from Mail for Windows 10

    This has to be almost unbelievable. From the previous reply I wonderd if Acronis 2020, though removed from the Start Up list, was active even when not called for.

    After a complete unistall of Acronis and after a reboot I ran PS with the latest ACR 12.3

    Everything is perfect, all the sliders run smoothly and I even now like the new interface!

    I am appalled that Acronis would  apparently allow this to happen, but I want to thank all the members of the comunity for their help.

    8 replies

    K
    KKatie
    Participant
    January 16, 2021

    WOW!!! I have a very powerful laptop but it is getting old and I was getting ready to fork out large amounts of money to  get a new laptop that would hopefully improve photoshop's printing and camera raw responses. Would never have even considered Acronis as being at all relevant. I stopped all Acronis programs in Task Manager and suddenly the nightmare is over. I only use Acronis to back up to external hard drives so don't need it to run all the time. Will need to turn it off in TM each time until I work out how to stop it loading or get different back up option.

    Thank you everyone that worked this out. 

      M
      Miguel S.5D11
      Participant
      February 12, 2021

      As somebody said before I have just disabled the option "Active Protection" Acronis True Image 2018 (w/o uninstall the this application) and ACR 13.1 runs fine. Fixed problem! Best pf luck!

      E
      Edhyde1903
      Known Participant
      January 11, 2021

      To the best of my knoweldge I do not have Acronis but ACR 13.1 gives me all the problems described by others here whilst running on my mac (OS is Big Sur). PS and Bridge 2021 are both fine. I tried going back to ACR 12.4 but that didn't work either. Any suggestions? Are Adobe doing anything about this?

      M
      marks25900469
      Participant
      December 30, 2020

      I was skeptical, but tried this and it worked for me.  Before uninstalling Acronis, a white balance in CR was taking 20+ seconds on a 36MP image.  After, it is almost instantaneous.  NUC 8i7HVK, i7-8809G, 4GHz, 32MB

      PS 22.0.1, CR 13.02.6.44

      H
      Hannu K5E87
      Participating Frequently
      December 26, 2020

      Unbelievable or not, this is the problem. I've had this problem for a while, ARC has been useless. Move one slider and the numbers change but the slider doesn't move. You can go and make a pot of coffee before you can do anything else. The program basically freezes. I was always waiting for a fix in the next update but no avail Right now version 13.1.

      Same problem so I went to the task manager and ended Acronis (2020) Active Protection Service and Voila, ARC smokes. All the sliders move and you can see the effect right away like it used to be.

      Thank you very much for this advice. I can assure everybody that turning off the Acronis service fixed my prolem.

        J
        jipé49
        Participant
        December 1, 2020

        Bonjour

        Je parle très mal anglais donc vous pourrez traduire ma réponse. En voyant le post ci dessus, j'ai moi aussi désinstallé Acronis 2021, et depuis,  la version 13 de Camera raw fonctionne parfaitement.sans ralentissements ni blocages

        J'avaisi laissé CS 6 installé sur mon PC au cas ou...... Comme j'ai pu le lire dans un autre post, après essai, la version ACR de l'époque CS6, fonctionne parfaitement. avec moins de fonctionnalités il est vrai que la version 13.  Le défaut d'utilisation de camera raw 13, (en ce qui me concerne), vient d'Acronis.

        Mais attendons, je n'ai pas encore  éteint le PC, redémarré, ce genre de choses.......

        J'ai vu aussi qu'il y avait un problème avec les drivers AMD. ADOBE a communiqué sur ce point. Pas de chance j'ai une carte n vidia.

        Bonne soirée à tous.

        R
        robertp60634407
        Participant
        October 23, 2020

        I have just downloaded the latest version 13 and the problem is not fixed. I have also just updated my computer to a new I7 with 32gb memory on it is still ultra slow. It is a disgrace that a good product has become just about usless.

          E
          Erich5EF5
          Participant
          October 23, 2020

          I also have this problem with ACR. After installing 12.4 all sliders did not react immediately. Only after uninstalling Acronis True Image did it work properly again. Two weeks later it started again with the cropping tool. I could only change the image size jerkily. Even after upgrading to ACR 13 today, nothing has changed. Since I had installed a larger SSD as a system disk to install additional software (hence Acronis True image) and installed new apps, I suspect that there are similar problems as with Acronis. Before I now uninstall everything one after the other to try out which software would be suitable, I'll ask here if there are any findings about other disturbing programs?

          Translated with www.DeepL.com/Translator (free version)

          JP Hess
          JP Hess
          Inspiring
          August 25, 2020

          There always seems to be one logical answer. Many users are expressing the same complaint that you are expressing. However, it seems that if your computer is relatively new, up-to-date, using state-of-the-art technology, performance is stellar. On the other hand, if the computer is perhaps a few years old, even though it has plenty of RAM and what was good equipment at the time, it ISN'T good enough to perform with what is coming with Camera Raw. Camera Raw has been turbocharged and those who want to use it and have it perform as it should are going to have to substantially modernize their computer in order to embrace the improvements that have been implemented. It's a harsh reality that some of us, myself included, must face. My PC is about eight years old and I've upgraded it and updated it about as much as I can. I can tolerate Camera Raw 12.4, but if I want performance to be where it should be then I have accepted the fact that it's time for a new computer.

          A
          albioneast9Author
          Inspiring
          August 25, 2020

          Thank you for your advice, my system is about 4 years old now its an i5 processor 3.3 Gh. the installed memory is 32GB and I have an NVidia GTX 1070 with 8GB. which I put in mysedl to take care of the stuff that Toaz is putting out (very good)

          I would really jump at the chance of making all this go away, but my friendly computer guy is probably  not in business anymore.

          The tantalizing part of all this that fleeting moment a few weeksa ago when 12.1 was runing prefectly well, then stopped and  went back to its old tricks.

          TheDigitalDog
          TheDigitalDog
          Inspiring
          August 24, 2020

          First, your post is directed at other users, this is a user to user forum so Adobe isnt taking note of the above. 

          Next, more and more functionality in ACR is taking place on the GPU. When the GPU is working as it should, the performance is far, far faster. Windows is a well known OS that has GPU issues for reasons we can go into, but one thing you can try that might help is first disabling GPU in preferences. And examining what kind of GPU you have, and if the 'drivers' are up to date. 

          Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
          A
          albioneast9Author
          Inspiring
          August 24, 2020

          Thanks for reponding to me, do youwant me to go into the raw setting and chnghe things?

           

          TheDigitalDog
          TheDigitalDog
          Inspiring
          August 24, 2020

          You should try differing settings for GPU in the preferences. See if that helps and if so, stick with it. Or examine if the GPU is up to date for software updates which I understand is possible under Windows (On Mac OS, it's all done automatically). 

          Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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